FIX: The SnaPrint service may crash when you try to start the SnaPrint service and an IBM AS/400 connection is set to start automatically in a Host Integration Server environment

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Article ID: 2479703 - View products that this article applies to.
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Symptoms

Consider the following scenario in a Microsoft Host Integration Server 2009 or Host Integration Server 2010 environment:
  • You try to start the SnaPrint service.
  • An IBM AS/400 connection is set to start automatically.
In this scenario, the SnaPrint service may crash.

Cause

This problem occurs because of an access violation in the SnaPrint service. Although the SnaPrint service may assign only 1 byte for a field at the end of a control block, the service then creates code to treat this as an 8-byte field. This problem corrupts the heap that is detected on the next call to allocate memory.

Resolution

Host Integration Server 2010

The hotfix that resolves this issue is included in cumulative update package 6 for Host Integration Server 2010.

For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2752426 Cumulative update package 6 for Host Integration Server 2010

Host Integration Server 2009

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

You must have Host Integration Server 2009 installed to apply this hotfix.

Restart information

You do not have to restart the computer after you apply this hotfix.

Replacement information

This hotfix does not replace a previously released hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Host Integration Server 2009, 32-bit edition
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File nameFile versionFile sizeDateTimePlatform
Ppd5250.dll8.0.3792.2107,85614-Jan-201115:58x86
Host Integration Server 2009, 64-bit edition
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File nameFile versionFile sizeDateTimePlatform
Ppd5250.dll8.0.3792.2133,96814-Jan-201116:19x64
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2479703 - Last Review: November 28, 2012 - Revision: 2.0
Applies to
  • Microsoft Host Integration Server 2009
  • Microsoft Host Integration Server 2010
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbprb kbsurveynew kbbug KB2479703

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