Article ID: 2484031 - Last Review: November 14, 2011 - Revision: 3.0

A USB audio device stops playing audio in Windows 7

Hotfix download is availableHotfix Download Available
View and request hotfix downloads
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.

On This Page

Expand all | Collapse all

SYMPTOMS

When you use a USB audio device to play audio on a computer that is running Windows 7, the USB audio device stops playing audio after some time.

CAUSE

The issue occurs because the USB audio device is reset incorrectly when there is a missed microframe error. Therefore, the audio stream is interrupted and stops playing.

RESOLUTION

IMPORTANT: A more current update is available for this issue, for more information on this update, click the link below to see the article on the Microsoft website.

2529073 (http://support.microsoft.com/kb/2529073) Binary files in some USB drivers are not updated after you install Windows 7 SP1 or Windows Server 2008 R2 SP1

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

Registry information

You do not have to make any changes to the registry to use this hotfix.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system to which each hotfix applies.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.16xxxWindows 7RTMGDR
    6.1.760 0.20xxxWindows 7 RTMLDR
    6.1.760 1.17xxxWindows 7 SP1GDR
    6.1.760 1.21xxxWindows 7 SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbd.sys6.1.7600.167235,88821-Dec-201003:59Not applicable
Usbehci.sys6.1.7600.1672343,00821-Dec-201003:59x86
Usbhub.sys6.1.7600.16723258,56021-Dec-201003:59x86
Usbohci.sys6.1.7600.1672320,48021-Dec-201003:59x86
Usbport.sys6.1.7600.16723284,16021-Dec-201003:59x86
Usbuhci.sys6.1.7600.1672324,06421-Dec-201003:59x86
Usbd.sys6.1.7600.208645,88822-Dec-201005:07Not applicable
Usbehci.sys6.1.7600.2086443,00822-Dec-201005:07x86
Usbhub.sys6.1.7600.20864258,56022-Dec-201005:08x86
Usbohci.sys6.1.7600.2086420,48022-Dec-201005:07x86
Usbport.sys6.1.7600.20864284,16022-Dec-201005:07x86
Usbuhci.sys6.1.7600.2086424,06422-Dec-201005:07x86
Usbd.sys6.1.7601.175275,88817-Dec-201005:25Not applicable
Usbehci.sys6.1.7601.1752743,00817-Dec-201005:25x86
Usbhub.sys6.1.7601.17527258,56017-Dec-201005:26x86
Usbohci.sys6.1.7601.1752720,48017-Dec-201005:25x86
Usbport.sys6.1.7601.17527284,67217-Dec-201005:25x86
Usbuhci.sys6.1.7601.1752724,06417-Dec-201005:25x86
Usbd.sys6.1.7601.216245,88818-Dec-201006:28Not applicable
Usbehci.sys6.1.7601.2162443,00818-Dec-201006:28x86
Usbhub.sys6.1.7601.21624258,56018-Dec-201006:29x86
Usbohci.sys6.1.7601.2162420,48018-Dec-201006:28x86
Usbport.sys6.1.7601.21624284,67218-Dec-201006:28x86
Usbuhci.sys6.1.7601.2162424,06418-Dec-201006:28x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Usbd.sys6.1.7600.167237,93621-Dec-201004:24x64
Usbehci.sys6.1.7600.1672352,22421-Dec-201004:24x64
Usbhub.sys6.1.7600.16723343,04021-Dec-201004:24x64
Usbohci.sys6.1.7600.1672325,60021-Dec-201004:24x64
Usbport.sys6.1.7600.16723324,60821-Dec-201004:24x64
Usbuhci.sys6.1.7600.1672330,72021-Dec-201004:24x64
Usbd.sys6.1.7600.208647,93622-Dec-201005:29x64
Usbehci.sys6.1.7600.2086452,22422-Dec-201005:29x64
Usbhub.sys6.1.7600.20864343,04022-Dec-201005:30x64
Usbohci.sys6.1.7600.2086425,60022-Dec-201005:29x64
Usbport.sys6.1.7600.20864324,60822-Dec-201005:29x64
Usbuhci.sys6.1.7600.2086430,72022-Dec-201005:29x64
Usbd.sys6.1.7601.175277,93617-Dec-201009:36x64
Usbehci.sys6.1.7601.1752752,73617-Dec-201009:36x64
Usbhub.sys6.1.7601.17527343,04017-Dec-201009:36x64
Usbohci.sys6.1.7601.1752725,60017-Dec-201009:36x64
Usbport.sys6.1.7601.17527325,12017-Dec-201009:36x64
Usbuhci.sys6.1.7601.1752730,72017-Dec-201009:36x64
Usbd.sys6.1.7601.216247,93618-Dec-201007:04x64
Usbehci.sys6.1.7601.2162452,73618-Dec-201007:04x64
Usbhub.sys6.1.7601.21624343,04018-Dec-201007:05x64
Usbohci.sys6.1.7601.2162425,60018-Dec-201007:04x64
Usbport.sys6.1.7601.21624325,12018-Dec-201007:04x64
Usbuhci.sys6.1.7601.2162430,72018-Dec-201007:04x64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684  (http://support.microsoft.com/kb/824684/ ) Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate-bf.mum
File versionNot applicable
File size2,571
Date (UTC)23-Dec-2010
Time (UTC)05:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,625
Date (UTC)23-Dec-2010
Time (UTC)05:19
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16723_none_1c7a239d78791334.manifest
File versionNot applicable
File size6,066
Date (UTC)21-Dec-2010
Time (UTC)06:15
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20864_none_1cd9810291b63c19.manifest
File versionNot applicable
File size6,066
Date (UTC)22-Dec-2010
Time (UTC)07:07
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17527_none_1e6481cb759be47c.manifest
File versionNot applicable
File size6,066
Date (UTC)17-Dec-2010
Time (UTC)07:54
PlatformNot applicable
File nameX86_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.21624_none_1eeb1db88ebc3841.manifest
File versionNot applicable
File size6,066
Date (UTC)18-Dec-2010
Time (UTC)08:33
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.16723_none_bdd79c2264b2510f.manifest
File versionNot applicable
File size6,144
Date (UTC)21-Dec-2010
Time (UTC)06:12
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7600.20864_none_be36f9877def79f4.manifest
File versionNot applicable
File size6,144
Date (UTC)22-Dec-2010
Time (UTC)07:04
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.17527_none_bfc1fa5061d52257.manifest
File versionNot applicable
File size6,144
Date (UTC)17-Dec-2010
Time (UTC)07:48
PlatformNot applicable
File nameX86_usbport.inf_31bf3856ad364e35_6.1.7601.21624_none_c048963d7af5761c.manifest
File versionNot applicable
File size6,144
Date (UTC)18-Dec-2010
Time (UTC)08:30
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.16723_none_7898bf2130d6846a.manifest
File versionNot applicable
File size6,070
Date (UTC)21-Dec-2010
Time (UTC)07:01
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7600.20864_none_78f81c864a13ad4f.manifest
File versionNot applicable
File size6,070
Date (UTC)22-Dec-2010
Time (UTC)08:02
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.17527_none_7a831d4f2df955b2.manifest
File versionNot applicable
File size6,070
Date (UTC)17-Dec-2010
Time (UTC)12:25
PlatformNot applicable
File nameAmd64_embedded-usbport.inf_31bf3856ad364e35_6.1.7601.21624_none_7b09b93c4719a977.manifest
File versionNot applicable
File size6,070
Date (UTC)18-Dec-2010
Time (UTC)09:27
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.16723_none_19f637a61d0fc245.manifest
File versionNot applicable
File size6,148
Date (UTC)21-Dec-2010
Time (UTC)06:54
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7600.20864_none_1a55950b364ceb2a.manifest
File versionNot applicable
File size6,148
Date (UTC)22-Dec-2010
Time (UTC)07:58
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.17527_none_1be095d41a32938d.manifest
File versionNot applicable
File size6,148
Date (UTC)17-Dec-2010
Time (UTC)12:22
PlatformNot applicable
File nameAmd64_usbport.inf_31bf3856ad364e35_6.1.7601.21624_none_1c6731c13352e752.manifest
File versionNot applicable
File size6,148
Date (UTC)18-Dec-2010
Time (UTC)09:23
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,591
Date (UTC)23-Dec-2010
Time (UTC)05:19
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,645
Date (UTC)23-Dec-2010
Time (UTC)05:19
PlatformNot applicable

APPLIES TO
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Enterprise
  • Windows 7 Home Basic
Keywords: 
kbhotfixserver kbautohotfix kbsurveynew kbexpertiseinter kbqfe kbfix KB2484031