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You received a message on your Windows Phone regarding an update:
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An update is available.
Updates can make your phone work better and add new features. They can make your phone more secure, too.
To learn more and install this update, connect your phone to your computer.
This message indicates that a newer version of the software for your Windows Phone is available. More information about this update can be found at Windows Phone: Phone Updates FAQ
(http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/phone-updates.aspx)
.
If you have problems installing the updates, see the links below.
Install the Zune software on your computer and connect your phone
The Zune or Windows Phone Connector software is required to be installed on your computer to perform the update. If you don't already have it, install this software on your computer:.
If you already have Zune software installed on your PC, make sure that it's updated to the current version:
Disconnect your Windows Phone from your computer and start the Zune software.
Click Settings, click Software, and then click General.
Under Software Updates, click Check for updates.
Follow the instructions to install any updates and then reconnect your Windows Phone to your computer by using the USB cable that was included with your phone.
Once the Zune software is installed and updated, connect your phone:
Connect your phone
Make sure that you are using the USB cable which was included with your phone. Do not use a USB hub or ports on the front of your computer.
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If your phone is not detected, restart it Press and hold the Power
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button until you see Slide down to power off, then flick down. After it’s off, press
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to turn on your phone again.
If this restart sequence doesn’t work for your phone, try one of the following options:
Press and hold the Power button
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for 10 seconds. After it’s off, press
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to turn on your phone again.
Remove and reinsert the battery located under your phone’s back panel. Press
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to turn on your phone again.
If your phone is still not detected, try the additional troubleshooting in our step-by-step Windows Phone Device Detection Solution:
If you receive an error while you try to update, follow the instructions that corresponds to the error received in the following table. Then reconnect your phone by using the USB cable that was included with the phone to try the update again.
If you receive an error that is not listed here, try again later after restarting your phone and then reconnecting it to your computer by using the USB cable that was included with the phone. Do not use a USB hub.
A Windows Mobile driver needed by the update was not able to be installed in time. Try the update again. If you continue to receive this error, ensure that the Windows Mobile driver is properly installed:
Unplug the USB cable from the phone.
Press and hold the Power
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button until you see Slide down to power off, then flick down. After it’s off, press
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to turn on your phone again.
As soon as the phone turns on and vibrates, press and hold the Camera
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button until the following "Connect to PC" screen appears. It may take a few moments for this to appear. Once the screen appears, you may release the Camera
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button.
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Reconnect your phone using the USB cable.
Validate that the Windows Mobile driver is installed via Device Manager:
Click Start, right-click Computer , and then click Properties.
Click Device Manager.
Expand Portable Devices. The model name of your phone should now be listed.
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If the entry under Portable Devices indicates an issue, run the Microsoft Fix It solution below. This solution will ensure your computer is correctly configured to receive driver updates.
button until you see Slide down to power off, then flick down. After it’s off, press
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to turn on your phone again.
As soon as the phone turns on and vibrates, press and hold the Camera button until the following "Connect to PC" screen appears. It may take a few moments for this to appear. Once the screen appears, you may release the Camera
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button.
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DO NOT CONNECT THE PHONE TO THE USB CABLE.
With the phone in “Connect to PC” mode, wait for the phone to restart on its own.
Note This may take up to 5 minutes.
After the phone has restarted, try the update again.
There isn't enough available space on your computer's hard disk. Remove any nonessential programs, documents, or media files and try again. You can also free up some disk space by running the Disk Cleanup wizard.
To run Disk Cleanup:
Click Start.
Click All Programs.
Click Accessories.
Click System Tools.
Click Disk Cleanup.
With the latest version of the Zune software, you can choose not to back up your phone's existing software and settings. This option appears in the Zune software when it detects that your computer doesn't have enough free space. Keep in mind that if you choose to skip the backup and the update doesn't complete successfully, you might not be able to restore your phone's software and settings to their previous states.
Restart your Windows Phone. Press and hold the Power
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button until you see Slide down to power off, then flick down. After it’s off, press
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to turn on your phone again.
If this doesn't work try one of these: Press and hold the Power button
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for 10 seconds. After it’s off, press
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to turn on your phone again. Or, Remove and reinsert the battery located under your phone’s back panel. Press
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to turn on your phone again.
Make sure that you are using the USB cable which was included with your phone.
Try to reconnect your phone to another USB port on your computer. Do not use a USB hub or ports on the front of your computer.
Check your internet connection:
Make sure that your computer is connected to the Internet and try again.
If your computer is behind a firewall or on a corporate network, the Zune software requires certain ports and URLs to be accessible in order to perform tasks such as Windows Phone Update. For more information, see the following Microsoft Knowledge Base article:
2605818
(http://support.microsoft.com/kb/2605818/
)
Enterprise support requirements for Windows Phone Update and Windows Phone Developer Registration
Restart your computer.
If your computer is connected to the Internet but you are still unable to update the software, make sure that the "System Event Notification Service" is running:
Open the Services console window:
If you're running Windows 7 or Windows Vista: Click Start, type services.msc in the Start search box, and then press Enter. If you are prompted for an administrator password or for confirmation, enter the password or click Continue.
If you're running Windows XP: Click Start, and then click Run. In the Open box, type services.msc, and then press Enter. If you are prompted for an administrator password or for confirmation, enter the password or click Continue.
Under Name, locate "System Event Notification Service," and then verify that the Status is set to Started.
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If the Status is blank or the Startup type is set to Disabled, right-click System Event Notification Service, and then click Properties. On the Startup type menu, select Automatic or Automatic (Delayed Start), click Apply, click Start, and then click OK.
If the Status was already Started, restart the service. To do this, right-click System Event Notification Service, and then click Restart.
If you did not intentionally cancel the update process, then make sure that you are using the USB cable which was included with your phone. Reconnect your phone to another USB port on your computer. Do not use a USB hub or ports on the front of your computer.
Try enabling and restarting the BITS service and clear the BITS job queue.
Fix it for me You may be able to resolve this problem automatically. Click the Fix this problem link. Then, click Run in the File Download dialog box and follow the steps in this wizard.
This wizard may be in English only; however, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, you can save the automatic fix to a flash drive or to a CD so that you can run it on the computer which has the problem.
You can also try to fix it yourself following these steps:
Open the Services console window:
If you're running Windows 7 or Windows Vista: Click Start, type services.msc in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, enter the password or click Continue.
If you're running Windows XP: Click Start, and then click Run. In the Open box, type services.msc, and then press Enter. If you are prompted for an administrator password or for confirmation, enter the password or click Continue.
Under Name, locate Background Intelligent Transfer Service, and then verify that the Status is set to Started.
If the Status is blank or the Startup type is set to Disabled, right-click Background Intelligent Transfer Service, and then click Properties. On the Startup type menu, select Automatic or Automatic (Delayed Start), click Apply, click Start, and then click OK.
If the Status was already Started, restart the service. To do this, right-click Background Intelligent Transfer Service, and then click Restart.
If you're running Windows 7 or Windows Vista: Click Start, type cmd in the Start Search box, and then press Enter. If you are prompted for an administrator password or for confirmation, enter the password or click Continue. Type bitsadmin /reset and press Enter.
Your phone can't finish updating because it doesn't have sufficient free space. Temporarily delete some things from your phone (such as apps and media). Then reconnect and try again.
To remove media from the phone:
Start the Zune Music + Video software on your computer.
Click Phone and then select music, videos, pictures, or podcasts as appropriate.
Right-click the files that you want to delete. Then, click Delete from <device name>.
To remove an app, locate where the app is installed on your phone. Tap and hold the app icon, then tap uninstall.
If you’re encountering error 800705B4 (“The timer ran out on what we were trying to do”) when updating your phone, the following set of steps may resolve the problem.
Delete history for Internet Explorer Mobile, Maps, and Search, and try the update again
Disconnect your phone from your computer before you start.
Delete cookies, history, and saved passwords for Internet Explorer Mobile.
On Start, flick left to the App list, and then tap Settings
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.
Flick to Applications, then tap Internet Explorer.
Tap Delete history to erase browser history, saved cookies and passwords, and temporary Internet files from your phone.
Delete previous map searches, pins, and image data from your phone.
On Start, flick left to the App list, and then tap Settings
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.
Flick to Applications, then tap Maps.
Tap Delete history to erase map search history, pins, and image data from your phone.
Delete previously-typed search terms from your phone.
On Start, flick left to the App list, and then tap Settings
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.
Flick to Applications, then tap Search.
Tap Delete history to erase previously typed search terms from your phone.
Reconnect your phone using the USB cable that was included with the phone to try the update again.
Note If the update process completes successfully, you don't have to continue with the additional troubleshooting steps below.
Use the Windows Phone Support Tool
If Step 1 did not work, try using the Windows Phone Support Tool. Instructions on how to use it can be found in the following Microsoft Knowledge Base article:
2530409
(http://support.microsoft.com/kb/2530409/
)
Using the Windows Phone Support Tool on errors 80180080, 800705B4, 80180048 or C101002E when updating your phone
Your phone couldn't be updated because your operating system may be corrupt. To correct this problem, see the following Microsoft Knowledge Base article:
2530409
(http://support.microsoft.com/kb/2530409/
)
Using the Windows Phone Support Tool on errors 80180080, 800705B4, 80180048 or C101002E when updating your phone
You may be able to correct this problem by using the Windows Phone Support Tool. To use this tool, see the following Microsoft Knowledge Base article:
2530409
(http://support.microsoft.com/kb/2530409/
)
Using the Windows Phone Support Tool on errors 80180080, 800705B4, 80180048 or C101002E when updating your phone
The check for updates failed before the update was successfully downloaded, possibly because you were not logged in as a local administrator.
Temporarily change your account type to administrator on your computer.
When attempting the phone update process, the best user account to use is the one you use every day, however, your account may need to be an administrator account in order to successfully update your phone.
If you are not sure whether the account that you have on the computer is an administrator account, you can check the account type in User Accounts.
How do I check the type of account I have?
After you log on to your computer, Click the Start button
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, click Control Panel, click User Accounts, and then click Manage User Accounts.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
The steps that you should follow will vary, depending on whether your computer is a member of a domain or a workgroup:
If your computer is a member of a domain, your user name is highlighted and your account type is shown in the Group column.
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Currently logged-on domain user.
If your computer is in a workgroup, your account type is displayed below your user name.
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Currently logged-on workgroup user.
If your account type is Administrator, then you are currently logged on as an administrator.
If your account type is NOT Administrator, then you may need to change your account type to an administrator unless you know the username and password for another account on the computer that is an administrator. You can also ask an administrator to change your account type to an administrator.
For Windows Vista or Windows XP, see the following articles:
How do I change my account type to an administrator?
If your account type is NOT Administrator, then you cannot change your account type to an administrator unless you know the username and password for another account on the computer that is an administrator. If you are not an administrator, you can ask an administrator to change your account type to an administrator.
The steps that you should follow will vary, depending on whether your computer is a member of a domain or a workgroup.
Your computer is a member of a domain
Open User Accounts by clicking Start
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, Control Panel, User Accounts, and then Manage User Accounts.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
On the Users tab, under Users for this computer, click the user account name, and then click Properties.
On the Group Membership tab, click the group you want the account to be in, click OK, and then click OK again.
Your computer is in a workgroup
Open User Accounts by clicking Start
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, Control Panel, User Accounts and Family Safety, User Accounts, and then Manage another account.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the account you want to change, and then click Change the account type.
Select the account type you want, and then click Change Account Type.
Once you've logged in as an administrator, try updating your phone again.
For information on changing a user account type in Windows Vista or Windows XP, see the following articles:
A problem was encountered trying to create or rename folders on your computer as part of the Windows Phone update process. There are 2 possible solutions:
When attempting the phone update process, the best user account to use is the one you use every day, however, your account may need to be an administrator account in order to successfully update your phone.
If you are not sure whether the account that you have on the computer is an administrator account, you can check the account type in User Accounts.
How do I check the type of account I have?
After you log on to your computer, Click the Start button
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, click Control Panel, click User Accounts, and then click Manage User Accounts.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
The steps that you should follow will vary, depending on whether your computer is a member of a domain or a workgroup:
If your computer is a member of a domain, your user name is highlighted and your account type is shown in the Group column.
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Currently logged-on domain user.
If your computer is in a workgroup, your account type is displayed below your user name.
Collapse this imageExpand this image
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Currently logged-on workgroup user.
If your account type is Administrator, then you are currently logged on as an administrator.
If your account type is NOT Administrator, then you may need to change your account type to an administrator unless you know the username and password for another account on the computer that is an administrator. You can also ask an administrator to change your account type to an administrator.
For Windows Vista or Windows XP, see the following articles:
How do I change my account type to an administrator?
If your account type is NOT Administrator, then you cannot change your account type to an administrator unless you know the username and password for another account on the computer that is an administrator. If you are not an administrator, you can ask an administrator to change your account type to an administrator.
The steps that you should follow will vary, depending on whether your computer is a member of a domain or a workgroup.
Your computer is a member of a domain
Open User Accounts by clicking Start
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, Control Panel, User Accounts, and then Manage User Accounts.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
On the Users tab, under Users for this computer, click the user account name, and then click Properties.
On the Group Membership tab, click the group you want the account to be in, click OK, and then click OK again.
Your computer is in a workgroup
Open User Accounts by clicking Start
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, Control Panel, User Accounts and Family Safety, User Accounts, and then Manage another account.
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If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click the account you want to change, and then click Change the account type.
Select the account type you want, and then click Change Account Type.
Once you've logged in as an administrator, try updating your phone again.
For information on changing a user account type in Windows Vista or Windows XP, see the following articles:
If your account is already an administrator account, or if you are unable to change your account type to an administrator, try removing and reinstalling the Zune software and then try the phone update process again.
929358
(http://support.microsoft.com/kb/929358/
)
- How to remove and then reinstall the Zune software
See the following Microsoft Knowledge Base article to fix this problem:
2530409
(http://support.microsoft.com/kb/2530409/
)
Using the Windows Phone Support Tool on errors 80180080, 800705B4, 80180048 or C101002E when updating your phone
If your phone appears to be stuck in "Download Mode," you may have to be patient. It can take up to 30-40 minutes for your phone to update. If the phone is taking too long to update:
Disconnect the USB cable.
Remove and reinsert the battery.
Press the Power
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button to turn the phone back on.
Reconnect the USB cable and start the update process again.
You may also be able to correct this problem by using the Windows Phone Support Tool. To use this tool, see the following Microsoft Knowledge Base article:
2530409
(http://support.microsoft.com/kb/2530409/
)
Using the Windows Phone Support Tool on errors 80180080, 800705B4, 80180048 or C101002E when updating your phone
During the phone startup sequence, a series of splash screens are displayed for the original equipment manufacturer (OEM), mobile operator, and for Windows Phone.
If your phone seems to be stuck at the OEM splash screen, you may have disconnected your phone during an update before it successfully completed.
You will have to put your phone in download mode to restore your phone from backup and then retry the update.
To restore your phone by putting it into download mode:
Turn off your phone. Note If your phone is currently stuck at the OEM splash screen, you may have to remove the battery to turn it off.
Disconnect your phone from the USB cable.
Hold down the camera button.
Continue holding down the camera button and connect the USB cable between your phone and your computer.
Continue holding down the camera button until the connect-to-computer mode screen appears.
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Release the camera button.
If it is not already running, start the Zune software on the computer.
The Zune software should automatically prompt you to restore your phone.
After you complete the restore process, you can then retry the phone update.
Important When retrying the phone update, make sure that you let all steps of the update to complete before disconnecting your phone from the computer. Some steps of the update process can take a long time to fully complete.
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Additional troubleshooting steps
If you receive an error that is not listed here, try to update your phone again later after restarting it and then reconnecting it to your computer by using the USB cable that was included with the phone. Do not use a USB hub.
If your Windows Phone still does not respond or operate as expected, a restart, reset, or restore of your Windows Phone may help. See the following Microsoft Knowledge Base article:
2606900
(2606900)
When to update, restart, reset, or restore your Windows Phone
More information about phone updates can be found at Windows Phone: Phone Updates FAQ.
(http://www.microsoft.com/windowsphone/en-us/howto/wp7/basics/phone-updates.aspx)
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You receive an error while you are updating
Additional troubleshooting steps
