The Devices and Printers window stops responding (hangs) after you disable the Bluetooth Support service in Windows 7 or in Windows Server 2008 R2

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Article ID: 2486635 - View products that this article applies to.
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SYMPTOMS

Assume that you disable the Bluetooth Support service on a computer that is running Windows 7 or Windows Server 2008 R2. When you try to open the Devices and Printers window, the page stops responding (hangs).

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fdbth.dll6.1.7600.2110698,81613-Dec-201106:32x86
Fdbthproxy.dll6.1.7600.163859,72814-Jul-200901:15x86
Fdbth.dll6.1.7601.2187698,81613-Dec-201106:22x86
Fdbthproxy.dll6.1.7600.163859,72814-Jul-200901:15x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Fdbth.dll6.1.7600.21106126,97613-Dec-201107:20x64
Fdbthproxy.dll6.1.7600.1638511,77614-Jul-200901:40x64
Fdbth.dll6.1.7601.21876126,97613-Dec-201107:22x64
Fdbthproxy.dll6.1.7600.1638511,77614-Jul-200901:40x64
Fdbth.dll6.1.7600.2110698,81613-Dec-201106:32x86
Fdbthproxy.dll6.1.7600.163859,72814-Jul-200901:15x86
Fdbth.dll6.1.7601.2187698,81613-Dec-201106:22x86
Fdbthproxy.dll6.1.7600.163859,72814-Jul-200901:15x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File namePackage_1_for_kb2486635~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,804
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_2_for_kb2486635~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,790
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_3_for_kb2486635~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size2,007
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_4_for_kb2486635~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,979
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_for_kb2486635_rtm~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,912
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_for_kb2486635_sp1~31bf3856ad364e35~x86~~6.1.2.0.mum
File versionNot Applicable
File size1,912
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,308
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameX86_23c50cb79ad444fe896e429b321a3417_31bf3856ad364e35_6.1.7601.21876_none_cdd4dd0d542bb9a5.manifest
File versionNot Applicable
File size693
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameX86_9cf1f8ad90a018047f3744d8405634d5_31bf3856ad364e35_6.1.7600.21106_none_ab2cf6fc7e2a20b4.manifest
File versionNot Applicable
File size693
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameX86_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7600.21106_none_54098053ae403112.manifest
File versionNot Applicable
File size14,413
Date (UTC)15-Dec-2011
Time (UTC)19:46
PlatformNot Applicable
File nameX86_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7601.21876_none_55a455c3ab9f2d53.manifest
File versionNot Applicable
File size14,413
Date (UTC)15-Dec-2011
Time (UTC)19:46
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_7113e853de4d87642901ef4df48164ee_31bf3856ad364e35_6.1.7601.21876_none_c43c9e99b4d30579.manifest
File versionNot Applicable
File size1,036
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameAmd64_ff7718dd2dbd5797e49f80e121220d53_31bf3856ad364e35_6.1.7600.21106_none_17c8b63ef055aef5.manifest
File versionNot Applicable
File size1,036
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7600.21106_none_b0281bd7669da248.manifest
File versionNot Applicable
File size14,417
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7601.21876_none_b1c2f14763fc9e89.manifest
File versionNot Applicable
File size14,417
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_1_for_kb2486635~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size2,027
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_2_for_kb2486635~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size2,013
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_3_for_kb2486635~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size2,232
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_4_for_kb2486635~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size2,204
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_for_kb2486635_rtm~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size1,924
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File namePackage_for_kb2486635_sp1~31bf3856ad364e35~amd64~~6.1.2.0.mum
File versionNot Applicable
File size1,924
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,324
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameWow64_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7600.21106_none_ba7cc6299afe6443.manifest
File versionNot Applicable
File size14,417
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable
File nameWow64_microsoft-windows-fdbth_31bf3856ad364e35_6.1.7601.21876_none_bc179b99985d6084.manifest
File versionNot Applicable
File size14,417
Date (UTC)15-Dec-2011
Time (UTC)13:25
PlatformNot Applicable

Properties

Article ID: 2486635 - Last Review: January 17, 2012 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Home Basic
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2486635

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