Windows Live Family Safety stops responding during the client configuration process in Windows 7 or in Windows Server 2008 R2

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Article ID: 2487335 - View products that this article applies to.
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SYMPTOMS

You have Windows Live Family Safety installed on a computer that is running Windows 7 or Windows Server 2008 R2. When you use the application for the first time, Windows Live Family Safety may stop responding during the client configuration process.

Note The progress bar continues indefinitely during the initial configuration process because of this issue.

CAUSE

This issue occurs because the IShellLink::Resolve method tries to display a message box even though the SLR_NO_UI flag is passed. Therefore, Windows Live Family Safety enters an infinite loop and stops responding.

MORE INFORMATION

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:
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Operating systemUpdate
All supported x86-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows 7
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Download
Download the update package now.
All supported x64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2
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Download
Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
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    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1675712,867,58405-Feb-201111:46x86
Shell32.dll6.1.7600.2089712,870,14405-Feb-201111:49x86
Shell32.dll6.1.7601.1755612,872,19205-Feb-201111:58x86
Shell32.dll6.1.7601.2165512,872,19205-Feb-201111:37x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1675714,163,45605-Feb-201112:37x64
Shell32.dll6.1.7600.2089714,167,55205-Feb-201112:28x64
Shell32.dll6.1.7601.1755614,173,69605-Feb-201117:03x64
Shell32.dll6.1.7601.2165514,173,69605-Feb-201112:34x64
Shell32.dll6.1.7600.1675712,867,58405-Feb-201111:46x86
Shell32.dll6.1.7600.2089712,870,14405-Feb-201111:49x86
Shell32.dll6.1.7601.1755612,872,19205-Feb-201111:58x86
Shell32.dll6.1.7601.2165512,872,19205-Feb-201111:37x86
For all supported IA-64-based versions of Windows Server 2008 R2
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File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.1675721,170,68805-Feb-201111:25IA-64
Shell32.dll6.1.7600.2089721,177,85605-Feb-201111:25IA-64
Shell32.dll6.1.7601.1755621,183,48805-Feb-201111:21IA-64
Shell32.dll6.1.7601.2165521,183,48805-Feb-201111:16IA-64
Shell32.dll6.1.7600.1675712,867,58405-Feb-201111:46x86
Shell32.dll6.1.7600.2089712,870,14405-Feb-201111:49x86
Shell32.dll6.1.7601.1755612,872,19205-Feb-201111:58x86
Shell32.dll6.1.7601.2165512,872,19205-Feb-201111:37x86
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2 and for Windows 7

Additional files for all supported x86-based versions of Windows 7
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File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameX86_08625f9d50fa9c2eb7c0705e4b649f03_31bf3856ad364e35_6.1.7601.17556_none_eca20271a1c341c2.manifest
File versionNot applicable
File size695
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameX86_2af910c8a11a9479f11f3ad1130bec84_31bf3856ad364e35_6.1.7600.16757_none_5270eb6482a04e23.manifest
File versionNot applicable
File size695
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameX86_30ae7291445ef41ff685146b874fc893_31bf3856ad364e35_6.1.7601.21655_none_20ca898c4f95ce48.manifest
File versionNot applicable
File size695
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameX86_da53a56ca9024c02a22355cb0cb6d05a_31bf3856ad364e35_6.1.7600.20897_none_99e2804cabc27704.manifest
File versionNot applicable
File size695
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16757_none_6c21f8f1733556a7.manifest
File versionNot applicable
File size1,059,457
Date (UTC)05-Feb-2011
Time (UTC)12:17
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20897_none_6c80560c8c736635.manifest
File versionNot applicable
File size1,059,457
Date (UTC)05-Feb-2011
Time (UTC)12:13
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17556_none_6e0755ad705ca93c.manifest
File versionNot applicable
File size1,059,457
Date (UTC)05-Feb-2011
Time (UTC)12:28
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21655_none_6e8ff22e897b2faf.manifest
File versionNot applicable
File size1,059,457
Date (UTC)05-Feb-2011
Time (UTC)12:01
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
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File nameAmd64_0fadc2a01a359f3fab9a68c7193a94e1_31bf3856ad364e35_6.1.7601.21655_none_a3a3d56a496a1fd2.manifest
File versionNot applicable
File size1,040
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_23d16f03e90f5b3de7254269b796b95a_31bf3856ad364e35_6.1.7600.16757_none_595e2b173bb3393f.manifest
File versionNot applicable
File size1,040
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_25bee170045d7c70ca8e743db61e5164_31bf3856ad364e35_6.1.7601.17556_none_405e9c138a856694.manifest
File versionNot applicable
File size1,040
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_53642cd54775afa5cd19cd800503e219_31bf3856ad364e35_6.1.7600.20897_none_7397e56eacbc2c7a.manifest
File versionNot applicable
File size1,040
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_8d8754100a14c97dd91c2f8249c2451c_31bf3856ad364e35_6.1.7601.17556_none_423330e61a0521f6.manifest
File versionNot applicable
File size699
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_9841570ba82e0e1b9d98253a31983602_31bf3856ad364e35_6.1.7600.20897_none_394a102941b6110a.manifest
File versionNot applicable
File size699
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_e56eebe32f15b2ed7c3a72f0b1a4ba6d_31bf3856ad364e35_6.1.7600.16757_none_e62e0287bb7c6b3a.manifest
File versionNot applicable
File size699
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_fd102d06bfd64d464306ed2fcb44ce1b_31bf3856ad364e35_6.1.7601.21655_none_117d3840d9fc86c2.manifest
File versionNot applicable
File size699
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16757_none_c84094752b92c7dd.manifest
File versionNot applicable
File size1,058,443
Date (UTC)05-Feb-2011
Time (UTC)13:09
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20897_none_c89ef19044d0d76b.manifest
File versionNot applicable
File size1,058,443
Date (UTC)05-Feb-2011
Time (UTC)13:04
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17556_none_ca25f13128ba1a72.manifest
File versionNot applicable
File size1,058,443
Date (UTC)05-Feb-2011
Time (UTC)17:34
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21655_none_caae8db241d8a0e5.manifest
File versionNot applicable
File size1,058,443
Date (UTC)05-Feb-2011
Time (UTC)13:10
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16757_none_d2953ec75ff389d8.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:12
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20897_none_d2f39be279319966.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:07
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17556_none_d47a9b835d1adc6d.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:23
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21655_none_d5033804763962e0.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)11:55
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_23104215b3bf4e0b195e245199887abb_31bf3856ad364e35_6.1.7600.16757_none_2eeb5711ac40f157.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameIa64_818d76d9ac4383b6794439d87018f59c_31bf3856ad364e35_6.1.7601.17556_none_1214cea4586e31fa.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameIa64_d9115cead0efb45633671126b7ef823d_31bf3856ad364e35_6.1.7601.21655_none_48badde16c529932.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameIa64_dd42fe0f7764f841dff016640cb80784_31bf3856ad364e35_6.1.7600.20897_none_ed96e71d92cb4a56.manifest
File versionNot applicable
File size1,038
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16757_none_6c239ce773335fa3.manifest
File versionNot applicable
File size1,058,441
Date (UTC)05-Feb-2011
Time (UTC)13:00
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20897_none_6c81fa028c716f31.manifest
File versionNot applicable
File size1,058,441
Date (UTC)05-Feb-2011
Time (UTC)13:07
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17556_none_6e08f9a3705ab238.manifest
File versionNot applicable
File size1,058,441
Date (UTC)05-Feb-2011
Time (UTC)13:12
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21655_none_6e919624897938ab.manifest
File versionNot applicable
File size1,058,441
Date (UTC)05-Feb-2011
Time (UTC)12:54
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,168
Date (UTC)06-Feb-2011
Time (UTC)04:29
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.16757_none_d2953ec75ff389d8.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:12
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.20897_none_d2f39be279319966.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:07
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.17556_none_d47a9b835d1adc6d.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)12:23
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21655_none_d5033804763962e0.manifest
File versionNot applicable
File size1,054,916
Date (UTC)05-Feb-2011
Time (UTC)11:55
PlatformNot applicable

Properties

Article ID: 2487335 - Last Review: April 26, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows Server 2008 R2 for Itanium-Based Systems
Keywords: 
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