Article ID: 2488177 - View products that this article applies to.
When you run any wizard or attempt to import, append, or link a file in Microsoft Access 2010, you receive the error:
"Microsoft Access can't start this wizard. This feature is not available. To make this feature available, run Setup again, click "Add or remove Features" and change the feature to "Run from My Computer".When you click OK, you receive one of the following messages:
"Microsoft Access can't find the wizard. This wizard has not been installed, or there is an incorrect setting in the Windows Registry, or this wizard has been disabled.
To reenable this wizard, click the File tab, and click Access Options. Click Add-ins, and then in the Manage list, click Disabled Items, and then click Go. Rerun Microsoft Access or Microsoft Office Setup program to reinstall the wizards. If the missing wizard is not a Microsoft Access wizard, reinstall it using the Add-in Manager."When you follow the instructions in the last message, you see the message "There are no disabled items". If you rerun Microsoft Access or Microsoft Office Setup, the error still occurs.
"The wizard you've requested is not installed or is in a bad state. Please install or reinstall the wizard. If you do not have permissions to do this on your computer, please contact your help desk representative."
A copy of Microsoft Access 2010 stand-alone version is installed on a machine where a Microsoft Office 2010 Professional suite is installed and during the installation of Microsoft Office 2010 Professional, Access was set to "Not Available."
There are two options to correct this issue:
To resolve this issue, install the following hotfix:
(http://support.microsoft.com/kb/2687341)Description of the Office 2010 hotfix package (Mso-x-none.msp, Oobe-x-none.msp, Osetup-x-none.msp): September 7, 2010
1. Remove the stand-alone installation of Microsoft Access 2010.
2. Add Access from the Office Professional 2010 installation using one of the two following methods.
For administrative installations on multiple computers, create an .msp file to add Microsoft Access to the existing Office 2010 installation.
See the More Information section for resources on creating an .msp file.
This article applies to installations of Microsoft Access 2010 stand alone on machines that have the following suites:
With administrative installs, you can create an .msp file to update the existing install so that any product you had originally set to "Not Available" will be installed. Refer to the following articles:
(http://go.microsoft.com/fwlink/?LinkId=151500)for other considerations.
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