The "legacyExchangeDN" value is shown in the "From" field instead of the "Simple Display Name" in an email message in an Exchange Server 2010 environment

Article ID: 2489941 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You create a user A account in a non-English Microsoft Exchange Server 2010 environment.
  • You create a user B account in an English Microsoft Exchange Server 2010 environment.
  • You configure the DisplayName property of user A to use a double-byte character set (DBCS).
  • You configure the SimpleDisplayName property of user A to use a single-byte character set (SBCS).
  • User B accesses a mailbox by using Outlook 2010 that is running in ANSI mode with an online profile.
  • User A sends an email message to user B.
In this scenario, you expect the Simple Display Name value for user A to show in the From field. Instead, the legacyExchangeDN value or the last Common Name value of user A is shown.

Note This issue does not occur in an Exchange Server 2003 environment.

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Resolution

To resolve this issue, install the following update rollup:
2746164
(http://support.microsoft.com/kb/2746164/ )
Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2
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Workaround

To work around this issue, you can change the DisplayName property of user A from DBCS to SBCS.
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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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Properties

Article ID: 2489941 - Last Review: February 12, 2013 - Revision: 1.0
Applies to
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2489941
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