Article ID: 2500648 - Last Review: July 28, 2011 - Revision: 3.0

"There are no items to show in this view." error message when you try to view a folder in Outlook in an Exchange Server 2010 environment

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SYMPTOMS

Assume that you try to view a folder that contains items in Microsoft Office Outlook in a Microsoft Exchange Server 2010 environment. You sort the items by Categories. In this situation, you receive the following error message:

There are no items to show in this view.

This issue occurs when you try to perform one of the following operations:
  • View a public folder.
  • View someone else’s mailbox by using Outlook in cached mode.
  • View your own mailbox by using Outlook in online mode.
Note The folder items may appear when you reverse the sort order several times.
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RESOLUTION

To resolve this issue, install the following update rollup:
2579150  (http://support.microsoft.com/kb/2579150/ ) Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
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Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbhotfixrollup KB2500648
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