A System Center Configuration Manager 2007 SP2 client cannot register to its management point after an OSD task sequence reinstalls its operating system

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Article ID: 2504229 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You configure native site mode on a Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) site server.
  • You reinstall the operating system of a System Center Configuration Manager 2007 SP2 client by using an operating system deployment (OSD) task sequence.
  • You specify a different computer name in the OSD task sequence. This new computer name is registered by another client.
In this scenario, the new System Center Configuration Manager 2007 SP2 client of the reinstalled operating system cannot register to its management point.

For example, consider the following scenario:
  • You configure native mode as the site mode on a System Center Configuration Manager 2007 site server.
  • You install the System Center Configuration Manager 2007 SP2 client on two computers that are named "PC1" and "PC2."
  • You reinstall the "PC2" client by using an OSD task sequence.
  • You specify the name "PC1" for the client in the operating system deployment task sequence.
In this scenario, the "PC2" client cannot register itself to its management point.

RESOLUTION

The following hotfix package resolves an issue on the site server on which the management point role is installed.

To resolve this issue, install the following hotfix package on the primary and secondary System Center Configuration Manager 2007 SP2 site servers.

For more information about the steps to deploy a hotfix package to the System Center Configuration Manager 2007 SP2 site server, click the following article number to view the article in the Microsoft Knowledge Base:
2477182 System Center Configuration Manager 2007 Hotfix Installation Guidance
Note The following hotfix package can be installed on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of Windows:
SCCM2007-SP2-2504229-X86-ENU.msi

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have System Center Configuration Manager 2007 Service Pack 2 (SP2) installed.

Restart requirement

If you close the Configuration Manager administrator console before you install this hotfix, you do not have to restart the computer. 

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 file information notes
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Mp.msiNot applicable9,334,78401-Feb-201014:40Not applicable
Reghandler.dll4.0.6487.2169145,76801-Feb-201014:40x86
Update.sqlNot applicable65,25901-Feb-201014:40Not applicable
Note There may be some other files updated because of dependencies. However, their binaries are not changed.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about Configuration Manager site modes, visit the following Microsoft TechNet website:
General information about Configuration Manager site modes
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2504229 - Last Review: April 7, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft System Center Configuration Manager 2007 Service Pack 2
Keywords: 
kbqfe kbfix kbautohotfix kbexpertiseinter kbhotfixserver kbsurveynew KB2504229

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