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Sintomas

Ao iniciar o Windows Live Mail depois de instalar a actualização KB2454826 do Windows Update, o Windows Live Mail poderá não ser iniciado com êxito.

Causa

Este problema pode ser causado se todos os cenários seguintes se aplicarem ao computador Windows:
  • Tem um controlador de gráficos integrado da Intel Igdkmd32.sys (32 bits)/Igdkmd64.sys (64 bits) versões 8.15.10.2104 a 8.15.10.2141
  • Tem a actualização KB2454826 do Windows Update instalada no computador
  • Está a utilizar o Windows Live Mail versões 15.4 e posteriores
O Windows Live Mail deixa de responder ou não inicia se tiver o controlador de gráficos integrado da Intel Igdkmd32.sys (32 bits)/Igdkmd64.sys (64 bits) versões 8.15.10.2104 a 8.15.10.2141. Estes controladores são conhecidos por causarem problemas de compatibilidade em determinadas aplicações que utilizam o D2D (Direct2D). Por exemplo, se utilizar estes controladores, o Windows Live Mail poderá deixar de responder depois de instalar a actualização KB2454826.  

Para verificar se possui o controlador de gráficos integrado da Intel e ver a respectiva versão, siga estes passos:
  1. Abra a Ferramenta de Diagnóstico do DirectX clicando no botão Iniciar, escrevendo dxdiag na caixa Procurar e, em seguida, premindo ENTER
  2. Clique no separador Visualização.
  3. Anote o controlador e a versão do mesmo para comparar com as versões listadas abaixo
Se tiver o controlador de gráficos integrado da Intel e a versão do controlador estiver compreendida entre os números 8.15.10.2104 e 8.15.10.214, visite o Web site do fabricante do computador para ver se está disponível um controlador mais recente.


Resolução

Para nos solicitar a correcção deste problema, consulte a secção "Corrigir por mim". Se preferir corrigir o problema sozinho, consulte a secção ?Deixar-me corrigir o problema?.

Corrigir por mim

Para corrigir este problema automaticamente, clique na hiperligação Corrigir este problema. Em seguida, clique em Executar na caixa de diálogo Transferência de Ficheiros e siga os passos neste assistente.

Corrigir este problema
Correcção de problemas da Microsoft 50604


Nota: este assistente pode estar apenas em inglês; contudo, a correcção automática também funciona em versões do Windows noutros idiomas.

Nota Se não estiver a trabalhar no computador que tem o problema, pode guardar a correcção automática numa unidade Flash ou num CD e, em seguida, pode executá-la no computador que tem o problema.

Deixar-me corrigir o problema

Para corrigir este problema, utilize um dos seguintes métodos: 

Método 1: Adicionar as chaves do Registo em falta ou danificadas
Para resolver este problema, terá de adicionar um conjunto de chaves do Registo ao computador Windows. Para tal, siga estes passos:
  1. Certifique-se de que o Windows Live Mail está fechado
  2. Clique em Iniciar e, em seguida, na caixa Pesquisar, escreva Bloco de notas.
  3. Na lista de Programas clique em Bloco de notas.
  4. Escreva ou Copie Cole o seguinte texto no Bloco de notas

    Windows Registry Editor Version 5.00
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList]
    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList]
    "Version"=dword:00000006
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0]
    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\0]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00008086
    "DeviceId"=dword:00008108

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\1]
    "Flags"=dword:00000001
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    "VendorId"=dword:000010de
    "DeviceId"=dword:000000fa

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\10]
    "Flags"=dword:00000001
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    "VendorId"=dword:000010de
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\100]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000958c

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\101]
    "Flags"=dword:00000001
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    "VendorId"=dword:00001002
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\102]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\103]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\104]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\104\Version]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105\Minimum]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105\Version]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\11]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\12]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\13]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\14]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\15]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\16]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\17]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\21]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\22]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\24]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\27]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\28]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\29]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\33]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\34]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\5]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\54]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\55]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\60]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\61]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\62]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\63]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\64]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\65]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\66]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\67]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\68]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\69]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\7]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\70]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\71]
    "Flags"=dword:00000001
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    "VendorId"=dword:00001002
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\72]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\73]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\74]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\75]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\76]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\77]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\78]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\79]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005d50

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\8]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000308

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\80]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e48

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\81]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e49

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\82]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007103

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\83]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007104

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\84]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007105

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\85]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007106

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\86]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007124

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\87]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007152

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\88]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007153

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\89]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007172

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\9]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000309

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\90]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007173

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\91]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071c4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\92]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\93]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\94]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071f2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\95]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940a

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\96]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940b

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\97]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940f

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\98]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009489

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\99]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009511

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\0]
    "Flags"=dword:00000000
    "Options"=dword:00000002
    "VendorId"=dword:00001002

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\1]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00008086
    "DeviceId"=dword:00008108

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\2]
    "Flags"=dword:00000001
    "Options"=dword:00000004
    "VendorId"=dword:00008086
    "DeviceId"=dword:00002992
  5. No Bloco de notas, clique em Ficheiro e clique em Guardar Como.
  6. Seleccione o Ambiente de Trabalho como localização para guardar o ficheiro
  7. Na caixa Nome de ficheiro, escreva fixkey.reg, clique em Todos os Ficheiros (*.*) na lista Guardar com o tipo  e, em seguida, clique em Guardar
  8. No ambiente de trabalho, faça duplo clique no ficheiro fixkey.reg para adicionar os valores de registo ao Registo do Windows. Se for solicitada uma palavra-passe de administrador ou de confirmação, escreva a palavra-passe ou clique em Continuar.
  9. Clique em Sim e em OK
  10. Inicie novamente o Windows Live Mail 

Método 2: Actualizar os controladores
Procure o controlador mais recente para o hardware no Windows Update ou visite o Web site do fabricante do computador para verificar se está disponível um controlador de gráficos integrado da Intel mais recente. Para procurar actualizações no Windows Update, siga os passos abaixo:
  1. Abra o Windows Update clicando no botão Iniciar. Na caixa de pesquisa, escreva Actualização e, em seguida, na lista de resultados, clique em Windows Update.
  2. No painel de navegação, clique em Procurar actualizações e aguarde enquanto o Windows procura as actualizações mais recentes para o computador.
  3. Se visualizar uma mensagem a indicar que estão disponíveis actualizações importantes, ou a referir que deve rever actualizações importantes, clique na mensagem para ver e seleccionar as actualizações importantes a instalar.
  4. Na lista, clique nas actualizações importantes para mais informações. Seleccione as caixas de verificação correspondentes às actualizações que pretende instalar e, em seguida, clique em OK.
  5. Clique em Instalar actualizações.

Nota: Os produtos de terceiros referidos neste artigo são fabricados por empresas independentes da Microsoft. A Microsoft não concede qualquer garantia, implícita ou de outra natureza, relativamente ao desempenho ou à fiabilidade destes produtos.

A Microsoft fornece informações sobre contactos de outros fabricantes para o ajudar na obtenção de suporte técnico. Estas informações de contacto poderão ser alteradas sem aviso prévio. A Microsoft não garante o rigor das informações sobre o contacto destes fabricantes.

Mais Informação

Propriedades

Artigo: 2505524 - Última revisão: 16 de maio de 2011 - Revisão: 3.0
A informação contida neste artigo aplica-se a:
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
Palavras-chave: 
kbfixme kbmsifixme KB2505524

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