ID do artigo: 2505524 - Exibir os produtos aos quais esse artigo se aplica.
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Sintomas

Quando você inicia o Windows Live Mail depois de instalar a atualização KB2454826 do Windows, o Windows Live Mail não poderá ser iniciado com êxito.

Causa

Esse problema pode ser causado se todos os cenários a seguir forem aplicáveis no seu computador Windows:
  • Você tem o driver gráfico integrado Intel Igdkmd32.sys (32 bits) / Igdkmd64.sys (64-bit) versões 8.15.10.2104 a 8.15.10.2141
  • Você tem a instalação KB2454826 do Windows instalada em seu computador
  • Você está usando versões do Windows Live Mail 15,4 e posteriores
O Windows Live Mail para de responder ou não inicia se você tiver driver gráfico integrado Intel Igdkmd32.sys (32-bit) / Igdkmd64.sys (64-bit) versões 8.15.10.2104 a 8.15.10.2141. Esses drivers são conhecidos por causar compatibilidade com determinados aplicativos que usam D2D (Direct2D). Por exemplo, se você usar esses drivers, o Windows Live Mail pode parar de responder depois que você instalar a atualização KB2454826.  

Para verificar o driver de gráficos integrado Intel e a versão do driver, execute essas etapas:
  1. Abra a Ferramenta de diagnóstico DirectX clicando no botão iniciar , digitando dxdiag na caixa Pesquisar e pressionandoENTER
  2. Clique na guia Exibir
  3. Observe o driver e a versão do driver para comparar com as versões listadas abaixo
Se você tiver o driver de gráficos integrados Intel e a versão 8.15.10.2104 a 8.15.10.214, visite o site do fabricante do computador para ver se há um driver mais recente disponível.


Resolução

Para que possamos corrigir esse problema para você, vá para a seção "Corrigir para mim". Se você mesmo preferir corrigir o problema, vá para a seção "Desejo corrigir sozinho".

Corrigir para mim

Para corrigir o problema automaticamente, clique no link Corrigir este problema. Em seguida, clique em Executar na caixa de diálogo Download de Arquivo e siga as etapas descritas neste assistente.

Corrigir esse problema
Microsoft Fix it 50604


Observação Esse assistente pode estar em inglês, mas a correção automática também funciona para versões do Windows em outros idiomas.

Observação Se o computador que você está usando não apresentar o problema, você poderá salvar a correção automática em uma unidade flash ou em um CD para executá-la posteriormente no computador com esse problema.

Desejo corrigir sozinho

Para corrigir o problema sozinho, siga um dos métodos a seguir:

Método 1: Adicionar as chaves de registro ausentes ou danificadas
Para resolver esse problema, você precisará adicionar um conjunto de chaves do registro no seu computador Windows. Para fazer isto, siga as seguintes etapas:
  1. Certifique-se de que Windows Live Mail esteja fechado
  2. Clique em Iniciar e digite Pesquisar na caixa Bloco de Notas.
  3. Na lista Programas, clique em Bloco de Notas.
  4. Digite ou copie e Cole o seguinte texto no Bloco de Notas

    Windows Registry Editor Version 5.00
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0]
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    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00008086
    "DeviceId"=dword:00008108

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\1]
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    "Options"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\10]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\100]
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    "VendorId"=dword:00001002
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\101]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\102]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\103]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\105\Minimum]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\13]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\67]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\68]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\69]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\7]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\70]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\71]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\72]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\73]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\74]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\75]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\76]
    "Flags"=dword:00000001
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\77]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\78]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\79]
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    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\8]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000308

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\80]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e48

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\81]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00005e49

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\82]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007103

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\83]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007104

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\84]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007105

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\85]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007106

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\86]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007124

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\87]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007152

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\88]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007153

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\89]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007172

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\9]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:000010de
    "DeviceId"=dword:00000309

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\90]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00007173

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\91]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071c4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\92]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\93]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071d4

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\94]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:000071f2

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\95]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940a

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\96]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940b

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\97]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:0000940f

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\98]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009489

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\0\0\99]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00001002
    "DeviceId"=dword:00009511

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0]

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\0]
    "Flags"=dword:00000000
    "Options"=dword:00000002
    "VendorId"=dword:00001002

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\1]
    "Flags"=dword:00000001
    "Options"=dword:00000001
    "VendorId"=dword:00008086
    "DeviceId"=dword:00008108

    [HKEY_CURRENT_USER\Software\Microsoft\Windows Live\UX\HwBlockList\1\0\2]
    "Flags"=dword:00000001
    "Options"=dword:00000004
    "VendorId"=dword:00008086
    "DeviceId"=dword:00002992
  5. No Bloco de Notas, clique em Arquivo e clique em Salvar Como
  6. Selecione a área de trabalho como o local para salvar o arquivo
  7. Na caixa Nome do arquivo, digite fixkey.reg e, em seguida, clique em Todos os Arquivos (*. *) na lista Salvar Como Tipo e, em seguida, clique em Salvar
  8. Na Área de trabalho, clique duas vezes o arquivo fixkey.reg para adicionar os valores de registro no registro do Windows. Caso uma senha de administrador ou uma confirmação seja solicitada, digite a senha ou clique em Continuar
  9. Clique em Sim e em OK
  10. Inicie o Windows Live Mail novamente

Método 2: Atualizar seus drivers
Procure no Windows Update o driver mais recente para seu hardware ou visite o site do fabricante do computador na Web para ver se existe um driver gráfico integrado Intel mais recente disponível. Para procurar atualizações no Windows Update, siga os seguintes passos:
  1. Abra o Windows Update clicando no botão deIniciar . Na caixa Pesquisar, digite Atualizaçãoe, em seguida, na lista de resultados, clique em Windows Update.
  2. No painel de navegação, clique em Verificar se há atualizações e aguarde enquanto o Windows procura pelas atualizações mais recentes para o seu computador.
  3. Se você receber uma mensagem que informa que atualizações importantes estão disponíveis ou para analisar atualizações importantes, clique na mensagem para visualizar e selecionar atualizações importantes a serem instaladas.
  4. Na lista, clique nas atualizações importantes para obter mais informações. Marque as caixas de seleção de quaisquer atualizações que você deseja instalar e clique em OK.
  5. Clique em Instalar Atualizações.

Observação: Os produtos de terceiros descritos nesse artigo são fabricados por empresas que são independentes da Microsoft. A Microsoft não oferece garantia, implícita ou não, em relação ao desempenho ou à confiabilidade desses produtos.

A Microsoft fornece informações para contato com terceiros para ajudá-lo a encontrar o suporte técnico. Estas informações podem ser alteradas sem aviso prévio. A Microsoft não garante a precisão destas informações para contato com terceiros.

Mais Informações

Propriedades

ID do artigo: 2505524 - Última revisão: domingo, 15 de maio de 2011 - Revisão: 3.0
A informação contida neste artigo aplica-se a:
  • Windows 7 Starter
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
Palavras-chave: 
kbfixme kbmsifixme KB2505524

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