Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
Task sequence that installs many updates stops responding on a System Center Configuration Manager 2007 SP2 client
Article ID: 2509007 - View products that this article applies to.
Consider the following scenario:
This issue occurs because a deadlock occurs when the task sequence retrieves content locations for the updates.
To resolve this issue, install the following hotfix package on a System Center Configuration Manager primary site. This hotfix package cannot be installed on a secondary site.
You must install the hotfix package on the site server and then deploy the generated packages to the client computer.
Note You can install this hotfix package (Sccm2007-sp2-2509007-x86-enu.msi) on a System Center Configuration Manager 2007 SP2 site server that is running an x86-based or x64-based version of a Windows operating system.
For more information about how to install a System Center Configuration Manager 2007 hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/2477182/ )System Center Configuration Manager 2007 Hotfix Installation Guidance
Hotfix informationA supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
PrerequisitesTo apply this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).
Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirementYou do not have to restart the computer after you apply this hotfix.
Note Before you install this hotfix package, you have to close the Configuration Manager administrative console.
Hotfix replacement informationThis hotfix does not replace a previously released hotfix.
File informationThe English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
System Center Configuration Manager 2007 SP2 file information notes
Note Some other files may be updated because of dependencies. However, the binary code of these files is not changed.
Collapse this tableExpand this table
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Install KB2509007 during a task sequence
The KB2509007 hotfix must be installed during a ConfigMgr 2007 OSD task sequence in the Setup Windows and ConfigMgr task. Otherwise, the problem will continue to occur while the task sequence is executed. The hotfix cannot be installed by using an "install software task." Doing that would cause the ConfigMgr 2007 client service to stop, which will cause the task sequence to fail.
To install the KB2509007 hotfix during a ConfigMgr 2007 OSD task sequence, use the PATCH= option that is described in the following Microsoft Knowledge Base article:
(http://support.microsoft.com/kb/907423/ )How to include an update in the initial installation of Systems Management Server 2003 Advanced Client
To install the KB2509007 hotfix during a ConfigMgr 2007 OSD task sequence, follow these steps:
(http://support.microsoft.com/kb/824684/ )Description of the standard terminology that is used to describe Microsoft software updates