"Cannot open the free/busy information" error message when you try to view folder permissions in Outlook

Article ID: 2510607 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario. You set the folder permissions of a default user by running the Set-MailboxFolderPermission command. The user tries to view the folder permissions in Microsoft Office Outlook. In this scenario, the folder permissions are not updated.

For example, you run the following command to set the Reviewer role for the default user in a calendar:

Set- MailboxFolderPermission -Identity <user@domain.local:>\Calendar -User Default -AccessRights reviewer

In this situation, the user cannot open the items in the calendar by using Outlook. Additionally, the user receives the following error message:

Cannot open the free/busy information. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator.

Notes
  • The user can open the items in the calendar by using Outlook Web App (OWA).
  • The user can also open the items if you set the folder permissions for the user by using Outlook.  

RESOLUTION

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the Set-MailboxFolderPermission command, visit the following Microsoft website:
General information about the Set-MailboxFolderPermission command
For more information about how to set the folder permissions by using Outlook, visit the following Microsoft website:
How to set the folder permissions by using Outlook

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2510607 - Last Review: May 29, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2510607

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