The Exchange RPC Client Access service crashes in an Exchange Server 2010 environment

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Article ID: 2514574 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a Microsoft Exchange Server 2010 server that has a public folder store installed in an Exchange organization.
  • You connect to the public folder store by using Outlook 2003.
  • You create a meeting request, and then you try to view the free/busy information.
In this scenario, the Microsoft Exchange RPC Client Access service on the Exchange server crashes. Therefore, users are disconnected from the server. Additionally, the following event is logged in the Application log:


Source: MSExchange Common
Date: <date & time>
Event ID: 4999
Task Category: General
Level: Error
Keywords: Classic
User: N/A
Computer: <computer name>
Description:
Watson report about to be sent for process id: <ID>, with parameters: E12, <build type>, <application version>, M.E.RpcClientAccess.Service, M.E.RpcClientAccess.Handler, M.E.R.H.CustomAvailabilityQuery.Query, System.NullReferenceException, <call stack hash>, < assembly version>.

CAUSE

This issue occurs because the Microsoft Exchange RPC Client Access service does not verify whether a variable is NULL before it accesses the variable.

RESOLUTION

To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2514574 - Last Review: July 28, 2011 - Revision: 6.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertiseinter kbsurveynew KB2514574

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