An incoming fax message is not delivered to the recipient in an Exchange Server 2010 SP1 environment

Article ID: 2514820 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You use a third-party fax partner server to process incoming fax messages in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment.
  • There is a relay between the fax partner server and the Exchange Server 2010 SP1 server. For example, you use Forefront Online Protection for Exchange (FOPE) as a relay.
  • There is an incoming fax message.
In this scenario, the fax message is not delivered to the recipient. Additionally, the Exchange Server 2010 SP1 server generates a non-delivery report (NDR) message.

CAUSE

This issue occurs because the incoming fax message is stamped together with an unexpected header in the scenario that is described in the “Symptoms” section.

RESOLUTION

To resolve this issue, install the following update rollup:
2608646 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about faxing in the Exchange Server 2010 Unified Messaging server role, visit the following Microsoft website:
General information about faxing in the Exchange Server 2010 Unified Messaging server role
For more information about how to deploy and configure faxing in the Exchange Server 2010 Unified Messaging server role, visit the following Microsoft website:

Properties

Article ID: 2514820 - Last Review: October 28, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2514820

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