Article ID: 2515259 - Last Review: July 28, 2011 - Revision: 3.0

"The items could not be copied." error message when you run the Get-MailboxSearch cmdlet in an Exchange Server 2010 SP1 environment

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SYMPTOMS

Consider the following scenario:
  • You run the New-MailboxSearch cmdlet to create a mailbox search in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment. Both the IncludeUnsearchableItems property, and the ExcludeDuplicateMessages property are set to true.
  • The mailbox has the same unsearchable items that are located in different folders.
  • You run the Get-MailboxSearch cmdlet to view the mailbox search.
In this scenario, the search status displays as PartiallySucceeded. Additionally, you receive the following error message at the command prompt:

{An error occurred when searching <search name>. The message is 'The items could not be copied.'.}
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RESOLUTION

To resolve this issue, install the following update rollup:
2579150  (http://support.microsoft.com/kb/2579150/ ) Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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WORKAROUND

To work around this issue, do not set the IncludeUnsearchableItems property to true when you run the New-MailboxSearch cmdlet.
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MORE INFORMATION

For more information about New-MailboxSearch, visit the following microsoft website:
General information about New-MailboxSearch (http://technet.microsoft.com/en-us/library/dd298064.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
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Keywords: 
kbqfe kbfix kbexpertiseinter kbhotfixrollup kbsurveynew KB2515259
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