Troubleshoot domain verification issues in Office 365

Article ID: 2515404 - View products that this article applies to.
Not sure what release of Office 365 you're using? Go to the following Microsoft website:
Am I using Office 365 after the service upgrade?
(http://office.microsoft.com/redir/HA103982331.aspx)
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PROBLEM

You can't verify a domain in Office 365. When you try to verify a domain, you receive an error message.

This issue can occur for different reasons. The error message that you receive reflects the cause of the issue.
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SOLUTION

To resolve this issue, go to the following Microsoft Knowledge Base articles, depending on the error message that you receive:
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  • 2812447
    (http://support.microsoft.com/kb/2812447/ )
    "Verification DNS record not found" or "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 365
  • 2812454
    (http://support.microsoft.com/kb/2812454/ )
    "Can't verify domain" error message when you try to verify a domain in Office 365
  • 2812881
    (http://support.microsoft.com/kb/2812881/ )
    "<Domain_Name> has already been verified for your account, or for another Microsoft Online Services account" error message when you try to verify a domain in Office 365
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MORE INFORMATION

Video: Troubleshooting Domain Verification Errors in Office 365

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uuid=6cc526ea-0314-46d2-8f48-2aefdc0ab03b VideoUrl=http://aka.ms/kf1kwi
(http://aka.ms/kf1kwi)
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Still need help? Go to the Office 365 Community
(http://community.office365.com/)
website.
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Properties

Article ID: 2515404 - Last Review: May 31, 2013 - Revision: 69.0
Applies to
  • Microsoft Office 365 for enterprises (pre-upgrade)
  • Microsoft Office 365 for small businesses  (pre-upgrade)
  • Microsoft Office 365 for education  (pre-upgrade)
  • Microsoft Office 365
Keywords: 
o365 mosdal4.5 o365a o365p o365e kbgraphxlink o365m o365062011 pre-upgrade o365022013 after upgrade KB2515404
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