Improvements for Common Area Phones in Lync 2010 Phone Edition when a Common Area Phone does not have a headset

Article translations Article translations
Article ID: 2517606 - View products that this article applies to.
Expand all | Collapse all

SUMMARY

This article describes the following improvements for Common Area Phones in Microsoft Lync 2010 Phone Edition: 
  • If a Common Area Phone does not have a headset, the headset entry is not present in the Volume screen under Settings
  • If a Common Area Phone does not have a headset, the Text Telephony (TTY) entry is not present in the Volume screen under Settings.

RESOLUTION

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2517606 - Last Review: April 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition, when used with:
    • Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
    • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2517606

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com