Article ID: 2517673 - View products that this article applies to.
Consider the following scenario:
Additionally, you receive an event which resembles the following:
Problem Event Name: AppHangB1
This issue occurs because Lync Server 2010 incorrectly calculates the offset for the end of the fragment in the CF_HTML clipboard format. However, the Office application processes the data from the fragment in the CF_HTML clipboard format instead of the whole HTML content. Therefore, the Office application does not respond when it processes the data.
To resolve this issue, install the following cumulative update:
(http://support.microsoft.com/kb/2496325/ )Description of the cumulative update package for Lync 2010: April 2011
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about the CF_HTML clipboard format, visit the following Microsoft website:
General information about the CF_HTML clipboard format
Contact us for more help
Connect with Answer Desk for expert help.