A telephone unexpectedly locks after you set the "EnforcePhoneLock" option to "False" in Lync 2010 Phone Edition

Article translations Article translations
Article ID: 2517681 - View products that this article applies to.
Expand all | Collapse all

SYMPTOMS

Consider the following scenario:
  • You have a telephone that is running Microsoft Lync 2010 Phone Edition.
  • You connect the telephone by using a USB cable to a computer that is running Lync 2010.
  • You set the EnforcePhoneLock option to False.
  • You unplug the USB cable from the computer.
  • Someone calls you, and then you answer the call.
In this scenario, the telephone is unexpectedly locked. Additionally, you can only view the Help option when you select the menu. Therefore, you do not have an option to unlock the telephone again.

RESOLUTION

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to change management options for Lync 2010 Phone Edition, visit the following Microsoft TechNet website:

Properties

Article ID: 2517681 - Last Review: April 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition, when used with:
    • Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
    • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertiseinter kbsurveynew KB2517681

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com