The icon text in the In Call screen overlaps when you join a meeting by using an Aries telephone that is running Lync 2010 Phone Edition

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Article ID: 2517720 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:  
  • You sign in to a Microsoft Lync 2010 client, and then you click the Down Arrow icon in the upper-right corner.
  • You click Meet Now to initiate a meeting.
  • You invite another user to join the meeting. This user is using an Aries telephone that is running Lync 2010 Phone Edition.
  • The other user accepts the invitation.
In this scenario, the icon text in the In Call screen on the Aries telephone overlaps.

Note This issue occurs when the telephone uses one of the following languages:
  • Chinese - Simplified
  • Chinese - Traditional
  • Korean
  • Japanese
  • Finnish

RESOLUTION

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2517720 - Last Review: April 25, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition, when used with:
    • Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip
    • Microsoft Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2517720

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