Article ID: 2517739 - View products that this article applies to.
Consider the following scenario:
This issue occurs because the RGS takes several seconds to establish a connection between the caller and the RGS agent.
To resolve this issue, install the following cumulative update:
(http://support.microsoft.com/kb/2496325/ )Description of the cumulative update package for Lync 2010: April 2011
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Response Group Service, visit the following Microsoft website:
General information about Response Group Service