A call disconnects unexpectedly when you press the “OK” button or the “Select” button on a telephone that is running Lync 2010 Phone Edition

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Article ID: 2517753 - View products that this article applies to.
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SYMPTOMS

Assume that you make a call by using a telephone that is running Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip, and you press the OK button. Or, you press the Select button during a call that you make by using a telephone that is running Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000. In this situation, the call disconnects unexpectedly.

RESOLUTION

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2517753 - Last Review: April 4, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010 Phone Edition
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew kbhotfixrollup KB2517753

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