Article ID: 2517767 - View products that this article applies to.
Consider the following scenario:
To resolve this issue, install the following cumulative update.
For Aastra 6721ip and Aastra 6725ip telephones:
(http://support.microsoft.com/kb/2529978/ )Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011
For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
(http://support.microsoft.com/kb/2529977/ )Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011
After you apply this cumulative update, the following message is displayed on the telephone screen within the first 15 seconds of a call:
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Common Area Phone, visit the following Microsoft website:
General information about Common Area Phone
Article ID: 2517767 - Last Review: April 4, 2011 - Revision: 1.0