How to find and run the Inbox Repair tool in Outlook

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Article ID: 2534513 - View products that this article applies to.
For a Microsoft Outlook 97 version of this article, see 168648.
For a Microsoft Outlook 98 version of this article, see 181167.
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Summary

The Inbox Repair tool (Scanpst.exe) is designed to help repair problems that are associated with personal folder (.pst) files. The Inbox Repair tool is included on the first Microsoft Office CD-ROM.

More information

To have us find and run the Inbox Repair tool for you, go to the "Fix it for me" section. If you prefer to find it yourself, go to the "Let me fix it myself" section.

Fix it for me

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To find and run the Inbox Repair tool, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

For Microsoft Outlook 2013
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Fix this problem
Microsoft Fix it 20101
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For Microsoft Outlook 2010,Microsoft Outlook 2007,Microsoft Outlook 2003,Microsoft Outlook 2002 or Microsoft Outlook 2000 
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Fix this problem
Microsoft Fix it 50569
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Notes
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  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
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Let me fix it myself

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The Inbox Repair tool is automatically installed with all English-language Microsoft Outlook installation options depending on your operating system.

For Microsoft Windows NT and Microsoft Windows 2000:
C:\Program Files\Common Files\System\Mapi\1033\NT
For Microsoft Windows 95 and Microsoft Windows 98:
C:\Program Files\Common Files\System\Mapi\1033\95
The Inbox Repair Tool installs automatically during Microsoft Outlook 2002 and Microsoft Office Outlook 2003 setup. Unlike the Microsoft Office 97 version of the tool, Microsoft Office 2000 does not place the Inbox Repair tool on a menu. To use the Inbox Repair tool, locate one of the folders by using Microsoft Windows Explorer, and then double-click the Scanpst.exe file.

The Scanpst.exe file is typically located in one of the following folders:
<disk drive>:\Program Files\Common Files\System\Mapi\1033\
<disk drive>:\Program Files\Common Files\System\MSMAPI\1033
The Scanpst.exe file for Outlook 2007 is typically located in the following folder:
<disk drive>:\Program Files\Microsoft Office\Office12
The Scanpst.exe file for Outlook 2010 is is typically located in the following folder:
<disk drive>\Program Files\Microsoft Office\Office14
The Scanpst.exe file for Outlook 2013 is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office\Office15
The Scanpst.exe file for Outlook 2013 Click-To-Run is typically located in the following folder:

<disk drive>:\Program Files\Microsoft Office 15\root\office15

To run the Inbox Repair Tool, follow these steps:
  1. Click Start, and then point to Find or to Search, depending upon your operating system.
  2. In the Search for files or folders named box, type scanpst.exe
  3. Double click the Scanpst.exe file to open the Inbox Repair Tool.
  4. Type the path and the file name of the personal folders (.pst) file or click Browse to locate the file by using the Windows file system.
  5. Click Start.
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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2534513 - Last Review: May 22, 2013 - Revision: 3.0
Applies to
  • Microsoft Outlook 2013
  • Microsoft Outlook 2010
  • Microsoft Office Outlook 2007
  • Microsoft Office Outlook 2003
  • Microsoft Outlook 2002 Standard Edition
  • Microsoft Outlook 2000 Standard Edition
Keywords: 
kbrepair kbhowto kbfixme kbmsifixme KB2534513

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