The virtualized application or the system crashes in Windows Vista, Windows Server 2008, Windows 7, or Windows Server 2008 R2

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Article ID: 2534985 - View products that this article applies to.
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Symptoms

  • You install Application Jukebox on a computer that is running one of the following operating systems:
    • 64-bit versions of Windows Vista
    • Windows Server 2008
    • 64-bit versions of Windows 7
    • Windows Server 2008 R2
  • You stream a 32-bit version of an application that is virtualized on the system by using a filter driver.
  • You try to start the application.
In this scenario, you encounter one of the following problems:

  • The application crashes.
  • The operating system crashes.
  • A stop error occurs.

Note The problem that you encountered depends on the kind of application.

Cause

This issue occurs because root path redirection behaves incorrectly under Windows 32-bit on Windows 64-bit (WOW64) mode. Under WOW64 mode, if the same component is installed and then is registered as both a 32-bit binary file and a 64-bit binary file, the WOW64 registry operation redirects to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\SOFT1 instead of to HKEY_LOCAL_MACHINE\SOFTWARE\SOFT1 to avoid collision. However, the filter driver may also redirect to an open registry key for the application virtualization. This behavior can cause this issue.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server
  • Windows Server Service Pack 2 (SP2)
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Wow64.dll6.1.7600.20940243,20008-Apr-201107:30x64
Wow64cpu.dll6.1.7600.2094013,31208-Apr-201107:30x64
Wow64win.dll6.1.7600.20940361,98408-Apr-201107:30x64
Wow64.dll6.1.7601.21700243,20008-Apr-201107:25x64
Wow64cpu.dll6.1.7601.1751413,31220-Nov-201013:27x64
Wow64win.dll6.1.7601.21700361,98408-Apr-201107:25x64
Acwow64.dll6.1.7600.2094044,03208-Apr-201106:56x86
Instnm.exe6.1.7600.209407,68008-Apr-201104:44x86
Ntvdm64.dll6.1.7600.2094014,33608-Apr-201106:57x86
Setup16.exe3.1.0.191825,60008-Apr-201106:56x86
User.exe6.1.7600.209402,04808-Apr-201104:44x86
Wow32.dll6.1.7600.209405,12008-Apr-201106:54x86
Acwow64.dll6.1.7601.2170044,03208-Apr-201106:35x86
Instnm.exe6.1.7601.217007,68008-Apr-201104:29x86
Ntvdm64.dll6.1.7601.2170014,33608-Apr-201106:40x86
Setup16.exe3.1.0.191825,60008-Apr-201106:34x86
User.exe6.1.7601.217002,04808-Apr-201104:29x86
Wow32.dll6.1.7601.217005,12008-Apr-201106:33x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia32exec.bin6.8.6808.08,781,82410-Jun-200921:15Not applicable
Wow64.dll6.1.7600.20940580,60808-Apr-201106:28IA-64
Wow64win.dll6.1.7600.20940716,80008-Apr-201106:28IA-64
Wowia32x.dll6.8.6807.088,57608-Apr-201106:28IA-64
Ia32exec.bin6.8.6808.08,781,82405-Nov-201002:22Not applicable
Wow64.dll6.1.7601.21700580,60808-Apr-201106:28IA-64
Wow64cpu.dll6.1.7601.1751437,37620-Nov-201010:28IA-64
Wow64win.dll6.1.7601.21700716,80008-Apr-201106:28IA-64
Wowia32x.dll6.8.6807.088,57608-Apr-201106:28IA-64
Acwow64.dll6.1.7600.2094044,03208-Apr-201106:56x86
Instnm.exe6.1.7600.209407,68008-Apr-201104:44x86
Ntvdm64.dll6.1.7600.2094014,33608-Apr-201106:57x86
Setup16.exe3.1.0.191825,60008-Apr-201106:56x86
User.exe6.1.7600.209402,04808-Apr-201104:44x86
Wow32.dll6.1.7600.209405,12008-Apr-201106:54x86
Acwow64.dll6.1.7601.2170044,03208-Apr-201106:35x86
Instnm.exe6.1.7601.217007,68008-Apr-201104:29x86
Ntvdm64.dll6.1.7601.2170014,33608-Apr-201106:40x86
Setup16.exe3.1.0.191825,60008-Apr-201106:34x86
User.exe6.1.7601.217002,04808-Apr-201104:29x86
Wow32.dll6.1.7601.217005,12008-Apr-201106:33x86
Windows Vista and Windows Server 2008 file information notes

The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately . MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ntvdm64.dll6.0.6001.2292416,38424-May-201114:54x64
Wow64.dll6.0.6001.22924234,49624-May-201114:56x64
Wow64cpu.dll6.0.6001.2292417,40824-May-201114:56x64
Wow64win.dll6.0.6001.22924301,56824-May-201114:56x64
Ntvdm64.dll6.0.6002.2265016,38424-May-201115:19x64
Wow64.dll6.0.6002.22650234,49624-May-201115:21x64
Wow64cpu.dll6.0.6002.2265017,40824-May-201115:21x64
Wow64win.dll6.0.6002.22650301,56824-May-201115:21x64
Acwow64.dll6.0.6001.2292443,00824-May-201114:34x86
Instnm.exe6.0.6001.229247,68024-May-201112:49x86
Ntvdm64.dll6.0.6001.2292414,33624-May-201114:36x86
Setup16.exe3.1.0.191826,11224-May-201112:49x86
User.exe6.0.6001.229242,56024-May-201112:49x86
Wow32.dll6.0.6001.229245,12024-May-201114:38x86
Acwow64.dll6.0.6002.2265043,00824-May-201115:08x86
Instnm.exe6.0.6002.226507,68024-May-201113:00x86
Ntvdm64.dll6.0.6002.2265014,33624-May-201115:12x86
Setup16.exe3.1.0.191826,11224-May-201113:00x86
User.exe6.0.6002.226502,56024-May-201113:00x86
Wow32.dll6.0.6002.226505,12024-May-201115:14x86
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Ia32exec.bin6.5.6523.08,257,53625-Feb-201008:47Not Applicable
Ntvdm64.dll6.0.6001.2292427,64824-May-201114:29IA-64
Wow64.dll6.0.6001.22924523,26424-May-201114:31IA-64
Wow64cpu.dll6.0.6001.2292443,00824-May-201114:31IA-64
Wow64win.dll6.0.6001.22924617,98424-May-201114:31IA-64
Wowia32x.dll6.5.6563.088,57624-May-201114:31IA-64
Ia32exec.bin6.5.6524.08,262,04815-Mar-201107:45Not Applicable
Ntvdm64.dll6.0.6002.2265027,64824-May-201115:19IA-64
Wow64.dll6.0.6002.22650523,26424-May-201115:20IA-64
Wow64cpu.dll6.0.6002.2265043,00824-May-201115:20IA-64
Wow64win.dll6.0.6002.22650617,98424-May-201115:20IA-64
Wowia32x.dll6.5.6563.088,57624-May-201115:20IA-64
Acwow64.dll6.0.6001.2292443,00824-May-201114:34x86
Instnm.exe6.0.6001.229247,68024-May-201112:49x86
Ntvdm64.dll6.0.6001.2292414,33624-May-201114:36x86
Setup16.exe3.1.0.191826,11224-May-201112:49x86
User.exe6.0.6001.229242,56024-May-201112:49x86
Wow32.dll6.0.6001.229245,12024-May-201114:38x86
Acwow64.dll6.0.6002.2265043,00824-May-201115:08x86
Instnm.exe6.0.6002.226507,68024-May-201113:00x86
Ntvdm64.dll6.0.6002.2265014,33624-May-201115:12x86
Setup16.exe3.1.0.191826,11224-May-201113:00x86
User.exe6.0.6002.226502,56024-May-201113:00x86
Wow32.dll6.0.6002.226505,12024-May-201115:14x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about how registry keys affected by WOW64, visit the following Microsoft Developer Network (MSDN) website:

Registry keys affected by WOW64

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_093bebf718ebbcf20f398d2951dd7350_31bf3856ad364e35_6.1.7600.20940_none_18f425fc29215009.manifest
File versionNot applicable
File size697
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_1a69e01bca2e4bb8c15d56e5634b5644_31bf3856ad364e35_6.1.7601.21700_none_c344676d43e164be.manifest
File versionNot applicable
File size697
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_1e95da2ce36c023e0ebcf65102b9a264_31bf3856ad364e35_6.1.7601.21700_none_f25af2e7a9007fe3.manifest
File versionNot applicable
File size697
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_61cdad00f36e92c867c68a2a056ae07e_31bf3856ad364e35_6.1.7601.21700_none_ba6dfad5c93009ae.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_7ce80a014cc3b517df8baaadafb55017_31bf3856ad364e35_6.1.7600.20940_none_410f8fd9b174316d.manifest
File versionNot applicable
File size1,036
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_b7ccd2f75d53498c03bb6c2675803b1a_31bf3856ad364e35_6.1.7600.20940_none_81cb6549a9aa15ac.manifest
File versionNot applicable
File size697
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_c4ca9e380a01db86.manifest
File versionNot applicable
File size11,008
Date (UTC)08-Apr-2011
Time (UTC)18:38
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_c6dc3aee0707d7ae.manifest
File versionNot applicable
File size11,008
Date (UTC)08-Apr-2011
Time (UTC)18:38
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_cf1f488a3e629d81.manifest
File versionNot applicable
File size12,084
Date (UTC)08-Apr-2011
Time (UTC)07:16
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_d130e5403b6899a9.manifest
File versionNot applicable
File size12,084
Date (UTC)08-Apr-2011
Time (UTC)07:00
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_093bebf718ebbcf20f398d2951dd7350_31bf3856ad364e35_6.1.7600.20940_none_bcd72e6e70c1e7cf.manifest
File versionNot applicable
File size696
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameIa64_1a69e01bca2e4bb8c15d56e5634b5644_31bf3856ad364e35_6.1.7601.21700_none_67276fdf8b81fc84.manifest
File versionNot applicable
File size696
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameIa64_f67ff3313d03ecf974524f84e0f957d1_31bf3856ad364e35_6.1.7601.21700_none_0d492cc624732204.manifest
File versionNot applicable
File size695
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameIa64_ff86b88f1d64991834d10ad204d74fa6_31bf3856ad364e35_6.1.7600.20940_none_3c817b0edde83d83.manifest
File versionNot applicable
File size695
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_68ada6aa51a2734c.manifest
File versionNot applicable
File size12,845
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_6abf43604ea86f74.manifest
File versionNot applicable
File size12,845
Date (UTC)08-Apr-2011
Time (UTC)18:29
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7600.20940_none_cf1f488a3e629d81.manifest
File versionNot applicable
File size12,084
Date (UTC)08-Apr-2011
Time (UTC)07:16
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.1.7601.21700_none_d130e5403b6899a9.manifest
File versionNot applicable
File size12,084
Date (UTC)08-Apr-2011
Time (UTC)07:00

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_04afd91fbe1cd49e810f865d0f5aec38_31bf3856ad364e35_6.0.6002.22650_none_abf2e4a917797e13.manifest
File versionNot Applicable
File size1,036
Date (UTC)25-May-2011
Time (UTC)06:44
File nameAmd64_608f5c37e98e8200f8aa5ef607f68793_31bf3856ad364e35_6.0.6001.22924_none_4d190947e0a11344.manifest
File versionNot Applicable
File size1,036
Date (UTC)25-May-2011
Time (UTC)06:44
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_c4bc70d8a8d6c93f.manifest
File versionNot Applicable
File size14,803
Date (UTC)24-May-2011
Time (UTC)15:10
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_c67e71d4a6190cda.manifest
File versionNot Applicable
File size14,803
Date (UTC)24-May-2011
Time (UTC)15:35
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_cf111b2add378b3a.manifest
File versionNot Applicable
File size14,040
Date (UTC)24-May-2011
Time (UTC)14:43
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_d0d31c26da79ced5.manifest
File versionNot Applicable
File size14,040
Date (UTC)24-May-2011
Time (UTC)15:19
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_7ed4ce11c10dba7d18a34ca95b22daca_31bf3856ad364e35_6.0.6002.22650_none_5803c156823bd97c.manifest
File versionNot Applicable
File size1,034
Date (UTC)25-May-2011
Time (UTC)06:44
File nameIa64_ecb3fa45666204230b34099ccd9101ad_31bf3856ad364e35_6.0.6001.22924_none_43755142b33e9df8.manifest
File versionNot Applicable
File size1,034
Date (UTC)25-May-2011
Time (UTC)06:44
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_689f794af0776105.manifest
File versionNot Applicable
File size17,489
Date (UTC)24-May-2011
Time (UTC)14:43
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_6a617a46edb9a4a0.manifest
File versionNot Applicable
File size17,489
Date (UTC)24-May-2011
Time (UTC)15:31
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6001.22924_none_cf111b2add378b3a.manifest
File versionNot Applicable
File size14,040
Date (UTC)24-May-2011
Time (UTC)14:43
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.22650_none_d0d31c26da79ced5.manifest
File versionNot Applicable
File size14,040
Date (UTC)24-May-2011
Time (UTC)15:19
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2534985 - Last Review: June 21, 2014 - Revision: 3.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Vista Service Pack 1
  • Windows Vista Service Pack 2
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Service Pack 2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2534985

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