Article ID: 2536517 - Last Review: July 28, 2011 - Revision: 3.0

The Microsoft Exchange RPC Client Access service crashes intermittently on an Exchange Server 2010 server

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SYMPTOMS

The Microsoft Exchange RPC Client Access service crashes intermittently on a Microsoft Exchange Server 2010 server. Additionally, the following event is logged:

Log Name: System
Source: Service Control Manager
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
Description:
The Microsoft Exchange RPC Client Access service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

Notes
  • This issue typically occurs when a delegate of a mailbox accesses the mailbox, mailbox audit logging is enabled and the Microsoft Exchange Active Directory Topology service is stopped on the server.
  • When this issue occurs, clients cannot connect to the Exchange Server 2010 server.
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CAUSE

This issue occurs because a System.InvalidOperationException exception occurs.
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RESOLUTION

To resolve this issue, install the following update rollup:
2579150  (http://support.microsoft.com/kb/2579150/ ) Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about mailbox audit logging, visit the following Microsoft website:
General information about mailbox audit logging (http://technet.microsoft.com/en-us/library/ff459237.aspx)
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APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
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Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter kbhotfixrollup KB2536517
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