When you use a GPO for application deployment in Windows 7 or in Windows Server 2008 R2, the deployment fails or is delayed

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SYMPTOMS

In an Active Directory Domain Services (AD DS) environment, you cannot use a Group Policy Object (GPO) to deploy applications for installation on client computers that are running Windows 7 or Windows Server 2008 R2. When you try to apply the GPO, you receive an error message that resembles the following:
Windows failed to apply the Software Installation settings
Additionally, the following event is logged in the Operational log under Applications and Services Logs:
Log Name:      Microsoft-Windows-GroupPolicy/Operational
Source:        Microsoft-Windows-GroupPolicy
Event ID:      7016
Level:         Error
User:          SYSTEM
Computer:      <hostname>
Description: 
Completed Software Installation Extension Processing in <#> milliseconds.
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-GroupPolicy" Guid="{<GUID>}" />
<EventID>7016</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>2</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="YYYY-MM-DDT<time>Z" />
<EventRecordID>3895</EventRecordID>
<Correlation ActivityID="{<GUID>}" />
<Execution ProcessID="<PID>" ThreadID="<TID>" />
<Channel>Microsoft-Windows-GroupPolicy/Operational</Channel>
<Computer>pececito.test.com</Computer>
<Security UserID="<SID>" />
</System>
<EventData>
<Data Name="CSEElaspedTimeInMilliSeconds">%time%</Data>
<Data Name="ErrorCode">2147943755</Data>
<Data Name="CSEExtensionName">Software Installation</Data>
<Data Name="CSEExtensionId">{C6DC5466-785A-11D2-84D0-00C04FB169F7}</Data>
</EventData>
</Event>
Note This issue occurs when the client computer cannot communicate with any writable domain controllers (RWDC), and only a read-only domain controller (RODC) is available.

There is another symptom in which the GPO that has software installation settings is applied very slowly (for example, over ten minutes). The delay occurs when the RODC is the local domain controller and when many RWDCs are available for access through DNS. In this situation, the DC locator probes each RWDC that is returned from the DNS to determine whether it is a better candidate than the local RODC. When this delay occurs, the following event is logged:
Log Name:      Microsoft-Windows-GroupPolicy/Operational
Source:        Microsoft-Windows-GroupPolicy
Event ID:      5016
Task Category: None
Level:         Information
Keywords:      
User:          SYSTEM
Description:
Completed Software Installation Extension Processing in 688323 milliseconds.

When the application deployment client-side extension looks for a domain controller to create a domain controller session, the client-side extension does not include the ADS_READONLY_SERVER flag. This flag tells the Active Directory Service Interfaces (ADSI) and Lightweight Directory Access Protocol (LDAP) component that an RODC is sufficient. Without the flag, the DC locator travels a long way to find a RWDC and might eventually fail to find one. 

Therefore, you encounter a delay or failure when your only local domain controller is a RODC.

WORKAROUND

To minimize the delay seen during DC search, set DnsAvoidRegisterRecords or the policy values for all branch-class writable domain controller. We suggest that you keep a handful of central DCs in this list (DnsAvoidRegisterRecords is not set). For more information about the setting, click the following article number to view the article in the Microsoft Knowledge Base:
306602 How to optimize the location of a domain controller or global catalog that resides outside of a client's site
 

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appmgmts.dll6.1.7600.20943149,50415-Apr-201104:40x86
Appmgmts.dll6.1.7601.21704149,50415-Apr-201106:02x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appmgmts.dll6.1.7600.20943193,53615-Apr-201105:10x64
Appmgmts.dll6.1.7601.21704193,53615-Apr-201105:20x64
Appmgmts.dll6.1.7600.20943149,50415-Apr-201104:40x86
Appmgmts.dll6.1.7601.21704149,50415-Apr-201106:02x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Appmgmts.dll6.1.7600.20943422,91215-Apr-201104:06IA-64
Appmgmts.dll6.1.7601.21704422,91215-Apr-201104:20IA-64
Appmgmts.dll6.1.7600.20943149,50415-Apr-201104:40x86
Appmgmts.dll6.1.7601.21704149,50415-Apr-201106:02x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to troubleshoot Group Policy by using event logs, visit the following Microsoft TechNet website:
General information about how to troubleshoot Group Policy by using event logs
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,350
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameX86_ea0ea5d46ed244955dcefb3629090c15_31bf3856ad364e35_6.1.7600.20943_none_dd577889f0139dd6.manifest
File versionNot applicable
File size724
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameX86_ef3ffe82772863348aa4c54d76ff3c05_31bf3856ad364e35_6.1.7601.21704_none_ee07d0388aebfc5f.manifest
File versionNot applicable
File size724
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameX86_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7600.20943_none_825823ecd65c25c5.manifest
File versionNot applicable
File size14,013
Date (UTC)15-Apr-2011
Time (UTC)05:16
PlatformNot applicable
File nameX86_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7601.21704_none_846ac0ecd3613b44.manifest
File versionNot applicable
File size14,013
Date (UTC)15-Apr-2011
Time (UTC)07:01
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_5b4be750b7f2df0146fa15b7a12d5220_31bf3856ad364e35_6.1.7601.21704_none_c1b95b50302d8205.manifest
File versionNot applicable
File size728
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_6340ba43bf728b8b9745d59dc07a91bf_31bf3856ad364e35_6.1.7601.21704_none_f2021e5382952298.manifest
File versionNot applicable
File size1,098
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_81b4db4ae175bd4666caa8a7eb820b2d_31bf3856ad364e35_6.1.7600.20943_none_70bd6cce37b2eef3.manifest
File versionNot applicable
File size728
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_966e92a250cd47aee1d51c11bed59469_31bf3856ad364e35_6.1.7601.21704_none_f39f3e463a9faaf4.manifest
File versionNot applicable
File size728
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_a621c5dd2e1c327c07cd76717dee05aa_31bf3856ad364e35_6.1.7600.20943_none_f39c9704edb969a2.manifest
File versionNot applicable
File size1,098
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_e7f037b4c24c72960bd23e04b634541c_31bf3856ad364e35_6.1.7600.20943_none_77221af3bdf3fbfb.manifest
File versionNot applicable
File size728
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameAmd64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7600.20943_none_de76bf708eb996fb.manifest
File versionNot applicable
File size14,021
Date (UTC)15-Apr-2011
Time (UTC)06:14
PlatformNot applicable
File nameAmd64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7601.21704_none_e0895c708bbeac7a.manifest
File versionNot applicable
File size14,021
Date (UTC)15-Apr-2011
Time (UTC)07:17
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,789
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameWow64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7600.20943_none_e8cb69c2c31a58f6.manifest
File versionNot applicable
File size11,430
Date (UTC)15-Apr-2011
Time (UTC)05:03
PlatformNot applicable
File nameWow64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7601.21704_none_eade06c2c01f6e75.manifest
File versionNot applicable
File size11,430
Date (UTC)15-Apr-2011
Time (UTC)06:25
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_3c75b362d901cd80b23eca18841d4011_31bf3856ad364e35_6.1.7600.20943_none_e059a3c1106fde45.manifest
File versionNot applicable
File size726
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameIa64_5b4be750b7f2df0146fa15b7a12d5220_31bf3856ad364e35_6.1.7601.21704_none_659c63c277ce19cb.manifest
File versionNot applicable
File size727
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameIa64_613bf55db995fc61da7a8e3e0913d886_31bf3856ad364e35_6.1.7601.21704_none_e42e7d7f43cfbd9a.manifest
File versionNot applicable
File size726
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameIa64_e7f037b4c24c72960bd23e04b634541c_31bf3856ad364e35_6.1.7600.20943_none_1b052366059493c1.manifest
File versionNot applicable
File size727
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameIa64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7600.20943_none_8259c7e2d65a2ec1.manifest
File versionNot applicable
File size14,017
Date (UTC)15-Apr-2011
Time (UTC)06:09
PlatformNot applicable
File nameIa64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7601.21704_none_846c64e2d35f4440.manifest
File versionNot applicable
File size14,017
Date (UTC)15-Apr-2011
Time (UTC)07:11
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,183
Date (UTC)16-Apr-2011
Time (UTC)02:03
PlatformNot applicable
File nameWow64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7600.20943_none_e8cb69c2c31a58f6.manifest
File versionNot applicable
File size11,430
Date (UTC)15-Apr-2011
Time (UTC)05:03
PlatformNot applicable
File nameWow64_microsoft-windows-g..oftwareinstallation_31bf3856ad364e35_6.1.7601.21704_none_eade06c2c01f6e75.manifest
File versionNot applicable
File size11,430
Date (UTC)15-Apr-2011
Time (UTC)06:25
PlatformNot applicable

Properties

Article ID: 2537556 - Last Review: May 30, 2012 - Revision: 2.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2537556

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