The Office Web App cannot open an Office document in Office 2010 if multiple versions of Office are installed.

Article ID: 2540922 - View products that this article applies to.
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Symptoms

When opening a Microsoft Office document in the local client from an Office Web Application, such as the Microsoft Office Word Online the document does not open. You receive an error message that resembles the following:

Microsoft <Office Application> Web App
To open this document (or presentation or spreadsheet), your computer must be running a version of Microsoft <Office Application> and a browser that supports opening files directly from the Office Online.

Cause

This issue occurs because the SharePoint OpenDocuments Class (OWSSUPP.DLL) Internet Explorer Add-in is the wrong version due to having multiple versions of Office on the same workstation. To check the version open Internet Explorer when the error is showing, go to Tools, Manage Add-ons. In Manage Add-ons click on SharePoint OpenDocuments Class and notice the version is any version other than 14.0.

Resolution

To resolve this issue you must disable SharePoint Support in any previous version of Office installed on the machine and then repair Office 2010.


Windows XP Solution:
  • Go to Control Panel, Add Remove Programs
  • For each Office program that is not an Office 2010 program, select the item and click Change, Choose Add or Remove Features, Click Continue.
  • In Installation Options, expand Office Tools, Click Windows SharePoint Service Support, Choose Not Available, Click Continue. You must do this for all Office fanuky programs that are not Office 2010 including earlier versions of Office Project or Visio.
  • Once configuration is complete, In Add Remove Programs, click Office 2010, click Change, Choose Repair, Click Continue. (Note: A reboot will be required after the Repair completes)

Windows Vista/Windows 7 Solution:
  • Go to Control Panel, Programs, Uninstall a Program.
  • For each Office program that is not an Office 2010 program, select the item and click Change, Choose Add or Remove Features, Click Continue.
  • In Installation Options, expand Office Tools, Click Windows SharePoint Service Support, Choose Not Available, Click Continue. You must do this for all Office family programs that are not Office 2010 including earlier versions of Office Project or Visio.
  • Once configuration is complete, in Programs, click Office 2010, click Change, Choose Repair, Click Continue. (Note: A reboot will be required after the Repair completes)

More information

If you are using 64-bit Browser you could be running into the experience outlined in KB article 2288864 http://support.microsoft.com/kb/2288864
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Properties

Article ID: 2540922 - Last Review: April 24, 2014 - Revision: 3.3
Applies to
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Academic 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
  • Microsoft Word Online
  • Microsoft PowerPoint Online
  • Microsoft Excel Online
Keywords: 
KB2540922

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