Lync 2010 does not authenticate after you resume your computer from hibernation

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Article ID: 2543531 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You sign in to a Microsoft Lync 2010 client by using the Lync Online service.
  • You put your computer that is running Lync 2010 into hibernation, and then you resume the computer.
In this scenario, Lync 2010 does not authenticate.

CAUSE

This issue occurs because the last web ticket is fetched from the director instead of the front-end server.

RESOLUTION

To resolve this issue, install the following cumulative update:
2540951 Description of the cumulative update package for Lync 2010: April 2011

MORE INFORMATION

For more information about web ticket, visit the following Microsoft website:
Web Ticket Service Server Details

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2543531 - Last Review: April 26, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbsurveynew kbexpertisebeginner kbexpertiseinter KB2543531

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