A PDF attachment from a Mac Mail client is not displayed when you use Outlook 2010 to open the email message in an Exchange Server 2007 SP3 environment

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Article ID: 2543879 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a server that has Update Rollup 3 for Microsoft Exchange Server 2007 Service Pack 3 (SP3) installed.
  • You use a Mac Mail client to send an email message that includes a PDF attachment to a mailbox on the server. 
  • You open the email message by using Outlook 2010.
In this scenario, the PDF attachment in the email message is not displayed.

Note The PDF attachment is displayed when you open the email message by using Outlook Web Access (OWA).

RESOLUTION

To resolve this issue, install the following update rollup:
2509911 Description of Update Rollup 4 for Exchange Server 2007 Service Pack 3

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Properties

Article ID: 2543879 - Last Review: July 19, 2011 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2007 Service Pack 3, when used with:
    • Microsoft Exchange Server 2007 Standard Edition
    • Microsoft Exchange Server 2007 Enterprise Edition
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2543879

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