Description of the Office 2010 hotfix package (mso-x-none.msp): June 28, 2011

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Article ID: 2544026 - View products that this article applies to.
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SUMMARY

This article describes the Microsoft Office 2010 issues that are fixed in the hotfix package that is dated June 28, 2011.

This article describes the following items about the hotfix package:
  • The issues that the hotfix package fixes.
  • The prerequisites for installing the hotfix package.
  • Whether you must restart the computer after you install the hotfix package.
  • Whether the hotfix package is replaced by any other hotfix package.
  • Whether you must make any registry changes.
  • The files that the hotfix package contains.

INTRODUCTION

Issues that this hotfix package fixes

  • Consider the following scenario:
    • You run Outlook 2010 as an initial program for a Remote Desktop Protocol (RDP) session on a Remote Desktop Services (RDS) server. 
    • You start a RDP session on the server.
    • You open an email message that contains a Word document as an attachment.
    • You try to preview the Word document in Outlook 2010.

    In this scenario, you receive the following error message:

    "This file cannot be previewed because of an error with the following previewer:"
    Microsoft Word Previewer
  • Assume that you use Office 2010 to create Information Rights Management (IRM) protected content. When you try to publish the content to an Active Directory Rights Management Services (AD RMS) server, you receive the following error message:

    Unexpected error occurred. Please try again later or contact your system administrator.

    Note This issue occurs because no Server Connection Point (SCP) or external URL is set for the AD RMS server.
  • You set the display language of Office to match the display language of Windows in the Office 2010 language settings. However, after you change the display language of Windows to Traditional Chinese (Taiwan) (zh-TW), the display language in Office does not change to Traditional Chinese (Taiwan) (zh-TW) as expected.

  • Consider the following scenario:
    • An AD RMS server’s friendly name contains parentheses "(" or ")" characters.
    • You do not have permissions to open the IRM protected content that is located on the AD RMS server.
    • You use Office 2010 to open the IRM protected content on the AD RMS server.
    • A dialog box prompt you to change to another user account that has permissions.
    • You click the Change User button in the dialog box, and then you select an appropriate user.

    In this scenario, you cannot open the IRM protected content. Additionally, you receive the following error message:

    "Cannot verify user information at this time"

  • Consider the following scenario:
    • You connect to the Internet through a proxy server that is configured to use Basic authentication.
    • You configure your web browser to use automatic proxy.
    • You try to use Office 2010 to open a document on a website.

    In this scenario, you cannot open the document.
  • 2550502 File name on an attachment icon is unreadable when you print an RTF email message in Outlook 2010

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

There are no prerequisites for installing this hotfix.

Restart requirement

You may not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The English version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2544026-fullfile-x86-glb.exe14.0.6106.500010,054,05613-Jun-114:55

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso-x-none.mspNot Applicable9,621,50412-Jun-119:17

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Mso-x-none.msp information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso.dll14.0.6106.500018,782,59212-Jun-110:50
x64

Download information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Office2010-kb2544026-fullfile-x64-glb.exe14.0.6106.500020,462,88013-Jun-112:12

Microsoft Windows Installer .msp file information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso-x-none.mspNot Applicable19,950,08012-Jun-119:56

After the hotfix is installed, the global version of this hotfix has the file attributes, or a later version of the file attributes, that are listed in the following table:

Mso-x-none.msp information

Collapse this tableExpand this table
File nameFile versionFile sizeDateTime
Mso.dll.x6414.0.6106.500025,411,45612-Jun-111:42
Mso.dll.x8614.0.6106.500018,782,59212-Jun-110:50

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2544026 - Last Review: February 8, 2012 - Revision: 5.0
APPLIES TO
  • Microsoft Office Home and Business 2010
  • Microsoft Office Home and Student 2010
  • Microsoft Office Professional 2010
  • Microsoft Office Professional Plus 2010
  • Microsoft Office Standard 2010
  • Microsoft Office Starter 2010
Keywords: 
kbsurveynew kbqfe kbexpertiseinter kbhotfixserver kbhotfixrollup kbautohotfix kbhotfixallversions KB2544026

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