You cannot use interactive TV functions in Windows Media Center on a Windows 7-based computer

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Article ID: 2546868 - View products that this article applies to.
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SYMPTOMS

Assume that you use Windows Media Center to watch interactive TV on a Windows 7-based computer. When you try to input a correct password to a TV program by using the mouse pointer or the color settings button, an incorrect string or key code will be sent to the TV broadcasting station. Therefore, you cannot use interactive TV functions.

CAUSE

This issue occurs because Windows Media Center sends an incorrect string or key code to the TV broadcasting station.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 16xxxWindows 7 and Windows Server 2008 R2RTMGDR
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.mediacenter.bml.dll6.1.7600.168191,159,16823-May-201104:41x86
Microsoft.mediacenter.bml.dll6.1.7600.209711,159,16823-May-201104:39x86
Microsoft.mediacenter.bml.dll6.1.7601.176201,159,16823-May-201104:28x86
Microsoft.mediacenter.bml.dll6.1.7601.217321,159,16823-May-201106:11x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Microsoft.mediacenter.bml.dll6.1.7600.168191,159,16823-May-201104:41x86
Microsoft.mediacenter.bml.dll6.1.7600.209711,159,16823-May-201104:39x86
Microsoft.mediacenter.bml.dll6.1.7601.176201,159,16823-May-201104:28x86
Microsoft.mediacenter.bml.dll6.1.7601.217321,159,16823-May-201106:11x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7600.16819_none_86c9ef7acba1c569.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)05:06
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7600.20971_none_870aaa6de4f74221.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)05:03
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7601.17620_none_889c79fac8d86937.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)04:48
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7601.21732_none_891d476de1fc57a0.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)06:30
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,236
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameX86_02faa27a1f6f28a308a173fa4882192e_31bf3856ad364e35_6.1.7600.20971_none_459a6773b34b3551.manifest
File versionNot applicable
File size696
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameX86_7956ad42f4e7969284f3017d5caf9c79_31bf3856ad364e35_6.1.7601.21732_none_30acdc26b4f22bd5.manifest
File versionNot applicable
File size696
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameX86_82da8825918fc95492a5a8043dacc2b1_31bf3856ad364e35_6.1.7601.17620_none_a1c019599729470e.manifest
File versionNot applicable
File size696
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameX86_b8eb989c4fcc7bdaac1465e39a4751fa_31bf3856ad364e35_6.1.7600.16819_none_6d94e4597f722894.manifest
File versionNot applicable
File size696
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameAmd64_02faa27a1f6f28a308a173fa4882192e_31bf3856ad364e35_6.1.7600.20971_none_a1b902f76ba8a687.manifest
File versionNot applicable
File size698
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameAmd64_7956ad42f4e7969284f3017d5caf9c79_31bf3856ad364e35_6.1.7601.21732_none_8ccb77aa6d4f9d0b.manifest
File versionNot applicable
File size698
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameAmd64_82da8825918fc95492a5a8043dacc2b1_31bf3856ad364e35_6.1.7601.17620_none_fddeb4dd4f86b844.manifest
File versionNot applicable
File size698
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameAmd64_b8eb989c4fcc7bdaac1465e39a4751fa_31bf3856ad364e35_6.1.7600.16819_none_c9b37fdd37cf99ca.manifest
File versionNot applicable
File size698
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7600.16819_none_86c9ef7acba1c569.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)05:06
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7600.20971_none_870aaa6de4f74221.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)05:03
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7601.17620_none_889c79fac8d86937.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)04:48
PlatformNot applicable
File nameMsil_microsoft.mediacenter.bml_31bf3856ad364e35_6.1.7601.21732_none_891d476de1fc57a0.manifest
File versionNot applicable
File size4,012
Date (UTC)23-May-2011
Time (UTC)06:30
PlatformNot applicable
File nameUpdate-bf.mum
File versionNot applicable
File size2,252
Date (UTC)23-May-2011
Time (UTC)12:04
PlatformNot applicable

Properties

Article ID: 2546868 - Last Review: September 8, 2011 - Revision: 3.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbexpertisebeginner kbsurveynew KB2546868

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