Article ID: 2548246 - Last Review: October 31, 2011 - Revision: 2.0

The Microsoft Exchange Information Store service crashes occasionally when a folder view is corrupted on an Exchange Server 2010 mailbox server

View products that this article applies to.
System TipThis article applies to a different operating system than the one you are using. Article content that may not be relevant to you is disabled.
Expand all | Collapse all

SYMPTOMS

When a folder view is corrupted on a Microsoft Exchange Server 2010 server that has the mailbox server role installed, the Microsoft Exchange Information Store service (Store.exe) crashes occasionally. When this issue occurs, event 4999 is logged in the Application log together with the following events:

Time: <time>
ID: 10030
Level: Warning
Provider: MSExchangeIS Mailbox Store
Machine: <computer>
Message: A mismatch was detected between a view of a folder and the actual contents of the folder. The mismatched item was ignored.

Time: <time>
ID: 10031
Level: Warning
Provider: MSExchangeIS Mailbox Store
Machine: <computer>
Message: A folder view which previously experienced consistency issues has been deleted and will be rebuilt the next time it is needed.


Note When this issue occurs, users cannot access their mailboxes.
Back to the top

CAUSE

This issue occurs because the Store.exe process creates a negative index in the corrupted view. Therefore, the Store.exe process crashes when it tries to clean the corrupted folder view.
Back to the top

RESOLUTION

To resolve this issue, install the following update rollup:
2608646  (http://support.microsoft.com/kb/2608646/ ) Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1
Back to the top

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Back to the top

WORKAROUND

To work around this issue, move the mailboxes that contain the corrupted folder view to a different database.
Back to the top
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Standard
    • Microsoft Exchange Server 2010 Enterprise
Back to the top
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseadvanced KB2548246
Back to the top