Slow performance when you create many contacts by using Exchange Web Services in an Exchange Server 2010 environment

Article ID: 2556766 - View products that this article applies to.
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SYMPTOMS

You experience slow performance when you create many contacts by using Exchange Web Services (EWS) in a Microsoft Exchange Server 2010 environment. When this issue occurs, the global catalog server replies slowly to Lightweight Directory Access Protocol (LDAP) requests.

Note This issue always occurs when you migrate mailboxes to an Exchange Server 2010 server.

CAUSE

This issue occurs because EWS issues two LDAP requests for each contact. EWS issues one request for the mailbox in which you create the contact and one request for the contact that you create. Therefore, the global catalog server experiences a heavy workload when you create many contacts at a same time, and the global catalog server replies slowly to LDAP requests.


RESOLUTION

To resolve this issue, install the following update rollup:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2556766 - Last Review: April 16, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2556766

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