Files are deleted permanently after you redirect the Recycle Bin by using a DFS link in Windows 7 or in Windows Server 2008 R2

Article translations Article translations
Article ID: 2560758 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Consider the following scenario:
  • You have a client computer that is running Windows 7 or Windows Server 2008 R2.
  • You redirect the Recycle Bin on the computer to a storage location in a network by using a Distributed File System (DFS) link.
  • On the client computer, you delete some files in the storage location that are pointed to by another DFS link.
In this scenario, the files are deleted permanently instead of being moved to the Recycle Bin.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Note This hotfix enables deleted files to be moved to the redirected Recycle Bin. However, folders are still deleted permanently.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2100512,870,65609-Jul-201104:29x86
Shell32.dll6.1.7601.2176712,872,70409-Jul-201105:58x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2100514,169,08809-Jul-201105:25x64
Shell32.dll6.1.7601.2176714,172,67209-Jul-201105:27x64
Shell32.dll6.1.7600.2100512,870,65609-Jul-201104:29x86
Shell32.dll6.1.7601.2176712,872,70409-Jul-201105:58x86
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Shell32.dll6.1.7600.2100521,179,39209-Jul-201104:13IA-64
Shell32.dll6.1.7601.2176721,185,53609-Jul-201104:15IA-64
Shell32.dll6.1.7600.2100512,870,65609-Jul-201104:29x86
Shell32.dll6.1.7601.2176712,872,70409-Jul-201105:58x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,773
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameX86_2db6c6135799647906e3cbfabc0b9416_31bf3856ad364e35_6.1.7601.21767_none_67e64e35b54b5d99.manifest
File versionNot applicable
File size695
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameX86_5bd0aec98749fa266bf2a0181c0dc656_31bf3856ad364e35_6.1.7600.21005_none_894dae664769fbeb.manifest
File versionNot applicable
File size695
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21005_none_6cdf7ecc8c2c6877.manifest
File versionNot applicable
File size1,059,457
Date (UTC)09-Jul-2011
Time (UTC)04:53
PlatformNot applicable
File nameX86_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21767_none_6e8724bc89817b75.manifest
File versionNot applicable
File size1,059,457
Date (UTC)09-Jul-2011
Time (UTC)06:25
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2ba5316c24b1f7d217b73501b67788c8_31bf3856ad364e35_6.1.7601.21767_none_959fb3cda0f202a5.manifest
File versionNot applicable
File size699
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_6b5d98df74b89e52b68e42a7b5979319_31bf3856ad364e35_6.1.7601.21767_none_cf128efeda31840f.manifest
File versionNot applicable
File size1,040
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_92073949d6065096eaffb427cd171007_31bf3856ad364e35_6.1.7600.21005_none_44adb3ccd7e671be.manifest
File versionNot applicable
File size699
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_9df8a7352274f797dd710de263870ee1_31bf3856ad364e35_6.1.7600.21005_none_e68d13bf316dd7a2.manifest
File versionNot applicable
File size1,040
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21005_none_c8fe1a504489d9ad.manifest
File versionNot applicable
File size1,058,443
Date (UTC)09-Jul-2011
Time (UTC)05:50
PlatformNot applicable
File nameAmd64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21767_none_caa5c04041deecab.manifest
File versionNot applicable
File size1,058,443
Date (UTC)09-Jul-2011
Time (UTC)07:00
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,215
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21005_none_d352c4a278ea9ba8.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Jul-2011
Time (UTC)04:45
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21767_none_d4fa6a92763faea6.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Jul-2011
Time (UTC)06:12
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_91766139041fe75b5ce15af6042b0035_31bf3856ad364e35_6.1.7600.21005_none_fe36f2129bd9f3df.manifest
File versionNot applicable
File size1,038
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameIa64_f911672e0a3a91f3487da38ac9f68f18_31bf3856ad364e35_6.1.7601.21767_none_1107a6b60ed16fe5.manifest
File versionNot applicable
File size1,038
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21005_none_6ce122c28c2a7173.manifest
File versionNot applicable
File size1,058,441
Date (UTC)09-Jul-2011
Time (UTC)05:47
PlatformNot applicable
File nameIa64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21767_none_6e88c8b2897f8471.manifest
File versionNot applicable
File size1,058,441
Date (UTC)09-Jul-2011
Time (UTC)06:56
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,168
Date (UTC)11-Jul-2011
Time (UTC)18:27
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7600.21005_none_d352c4a278ea9ba8.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Jul-2011
Time (UTC)04:45
PlatformNot applicable
File nameWow64_microsoft-windows-shell32_31bf3856ad364e35_6.1.7601.21767_none_d4fa6a92763faea6.manifest
File versionNot applicable
File size1,054,916
Date (UTC)09-Jul-2011
Time (UTC)06:12
PlatformNot applicable

Properties

Article ID: 2560758 - Last Review: June 21, 2014 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2560758

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com