Computer stops responding if the smart card is removed during hibernation in Windows 7 or in Windows Server 2008 R2

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Article ID: 2562672 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You enable smart card logon on a computer that is running Windows 7 or Windows Server 2008 R2.
  • You deploy the Smartcard Removal Behavior: Force Logoff Group Policy setting in a network environment.
  • You put the computer into hibernation (S4).
  • You remove the smart card from the computer during hibernation.

In this scenario, the computer may stop responding, and hibernation fails.

CAUSE

This issue occurs because of an error in the Winlogon.exe process. The smart card desktop lock event causes the hibernation event to be lost. Therefore, hibernation does not finish. 

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20995286,20824-Jun-201104:26x86
Winlogon.exe6.1.7601.21756286,72024-Jun-201105:58x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20995390,65624-Jun-201105:20x64
Winlogon.exe6.1.7601.21756390,65624-Jun-201105:19x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Winlogon.exe6.1.7600.20995788,99224-Jun-201104:10IA-64
Winlogon.exe6.1.7601.21756789,50424-Jun-201104:07IA-64

WORKAROUND

To work around this issue, do not remove the smart card during hibernation. Or, disable the Group Policy setting that locks the computer during smart card removal.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about smart card Group Policy settings, visit the following Microsoft TechNet website:

General information about smart card Group Policy settings

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_18576de213cae16fe3770b6a836e1500_31bf3856ad364e35_6.1.7600.20995_none_bf26812840530cb9.manifest
File versionNot applicable
File size696
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameX86_9458a4afdbb1f69c59f89d617525c2c2_31bf3856ad364e35_6.1.7601.21756_none_023d92570d3ff44d.manifest
File versionNot applicable
File size696
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameX86_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20995_none_70182d974f6abee4.manifest
File versionNot applicable
File size16,217
Date (UTC)24-Jun-2011
Time (UTC)05:04
PlatformNot applicable
File nameX86_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7601.21756_none_722aca974c6fd463.manifest
File versionNot applicable
File size16,217
Date (UTC)24-Jun-2011
Time (UTC)06:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_dfd19bec0832532934b0896ef5ba67dd_31bf3856ad364e35_6.1.7600.20995_none_6b8e76e1935b8dd2.manifest
File versionNot applicable
File size700
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameAmd64_e2915ffdad56a039cc01c13d9f1688ae_31bf3856ad364e35_6.1.7601.21756_none_eb0aa91a8dbecb32.manifest
File versionNot applicable
File size700
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameAmd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20995_none_cc36c91b07c8301a.manifest
File versionNot applicable
File size16,223
Date (UTC)24-Jun-2011
Time (UTC)05:56
PlatformNot applicable
File nameAmd64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7601.21756_none_ce49661b04cd4599.manifest
File versionNot applicable
File size16,223
Date (UTC)24-Jun-2011
Time (UTC)07:13
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_7f5244f898806a7b9a7892b535d9179b_31bf3856ad364e35_6.1.7601.21756_none_f93915a6e8a01f45.manifest
File versionNot applicable
File size698
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameIa64_81160dcfc74a7121d013f24ec53d7c23_31bf3856ad364e35_6.1.7600.20995_none_47245807ef1638c0.manifest
File versionNot applicable
File size698
Date (UTC)24-Jun-2011
Time (UTC)08:53
PlatformNot applicable
File nameIa64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7600.20995_none_7019d18d4f68c7e0.manifest
File versionNot applicable
File size16,220
Date (UTC)24-Jun-2011
Time (UTC)05:51
PlatformNot applicable
File nameIa64_microsoft-windows-winlogon_31bf3856ad364e35_6.1.7601.21756_none_722c6e8d4c6ddd5f.manifest
File versionNot applicable
File size16,220
Date (UTC)24-Jun-2011
Time (UTC)07:08
PlatformNot applicable

Properties

Article ID: 2562672 - Last Review: August 10, 2011 - Revision: 1.0
APPLIES TO
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
Keywords: 
kbautohotfix kbqfe kbHotfixServer kbfix kbsurveynew kbexpertiseinter KB2562672

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