Article ID: 2569601 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Assume that you try to restore files or system backups by using Backup and Restore in Control Panel on a computer that is running Windows 7 Service Pack 1 (SP1). In this situation, the restore operation may fail.

Note When the restore operation fails, the computer restarts automatically. Additionally, you receive the following error message after the computer restarts.
System Restore
System Restore did not complete successfully. Your computer's system files and settings were not changed.

Details:
System Restore failed while scanning the file system on the drive C:\.
The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk.
An unspecified error occurred during System Restore. (0x80070057)
You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see What is Recovery?

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 1.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rstrui.exe6.1.7601.17514262,65620-Nov-201012:17x86
Srcore.dll6.1.7601.17646400,89606-Jul-201104:31x86
Rstrui.exe6.1.7601.21765262,65607-Jul-201105:50x86
Srclient.dll6.1.7601.2176543,00807-Jul-201105:58x86
Srcore.dll6.1.7601.21765400,89607-Jul-201105:58x86
For all supported x64-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Rstrui.exe6.1.7601.17514296,96020-Nov-201013:25x64
Srcore.dll6.1.7601.17646503,29606-Jul-201105:31x64
Rstrui.exe6.1.7601.21765296,96007-Jul-201105:20x64
Srclient.dll6.1.7601.2176550,17607-Jul-201105:28x64
Srcore.dll6.1.7601.21765503,29607-Jul-201105:28x64
Srclient.dll6.1.7601.1764643,00806-Jul-201104:31x86
Srclient.dll6.1.7601.2176543,00807-Jul-201105:58x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,085
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameX86_4fe1fa7be50a69f252fe7618d2dd3223_31bf3856ad364e35_6.1.7601.17646_none_a53811099492d7a8.manifest
File versionNot applicable
File size706
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameX86_6913f9d6c6ba4f21913d3735fa8e2fac_31bf3856ad364e35_6.1.7601.21765_none_1d19260d03e84e15.manifest
File versionNot applicable
File size706
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17646_none_48c8cc8911979adc.manifest
File versionNot applicable
File size16,366
Date (UTC)07-Jul-2011
Time (UTC)14:10
PlatformNot applicable
File nameX86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21765_none_493bc9322ac65931.manifest
File versionNot applicable
File size15,778
Date (UTC)07-Jul-2011
Time (UTC)06:24
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_40fdc398c1ab45d33cf964a42fcc20f9_31bf3856ad364e35_6.1.7601.17646_none_aa141a9c3256cffd.manifest
File versionNot applicable
File size710
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameAmd64_696f2f4899c4f9eae964bcf0c972fdb9_31bf3856ad364e35_6.1.7601.21765_none_4f7b422fcacf2369.manifest
File versionNot applicable
File size710
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameAmd64_9342ac59d02f07cd59172c228aecad88_31bf3856ad364e35_6.1.7601.17646_none_720f603cb3f077bd.manifest
File versionNot applicable
File size1,062
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameAmd64_b48bc526e6873c8402db533f2cdaa44c_31bf3856ad364e35_6.1.7601.21765_none_ad32696785076444.manifest
File versionNot applicable
File size1,062
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17646_none_a4e7680cc9f50c12.manifest
File versionNot applicable
File size16,370
Date (UTC)07-Jul-2011
Time (UTC)14:03
PlatformNot applicable
File nameAmd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21765_none_a55a64b5e323ca67.manifest
File versionNot applicable
File size15,782
Date (UTC)07-Jul-2011
Time (UTC)07:04
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,099
Date (UTC)07-Jul-2011
Time (UTC)14:02
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17646_none_af3c125efe55ce0d.manifest
File versionNot applicable
File size12,986
Date (UTC)06-Jul-2011
Time (UTC)04:47
PlatformNot applicable
File nameWow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21765_none_afaf0f0817848c62.manifest
File versionNot applicable
File size12,986
Date (UTC)07-Jul-2011
Time (UTC)06:14
PlatformNot applicable

Properties

Article ID: 2569601 - Last Review: November 26, 2012 - Revision: 2.0
Applies to
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Starter
  • Windows 7 Ultimate
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2569601

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com