The Folder contacts list is empty when a user views the properties of a mail-enabled public folder in an Exchange Server 2010 environment

Article ID: 2571342 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a mail-enabled public folder in a Microsoft Exchange Server 2010 environment.
  • You add a user as FolderContact to the mail-enabled public folder. 
  • The user clicks Properties of the mail-enabled public folder from the global address list (GAL) by using Outlook.
In this scenario, the Folder contacts list is empty.

CAUSE

This issue occurs because the Microsoft Exchange Address Book service (MSExchangeAB) does not use the pFContacts attribute to build internal dictionaries. The pFContacts attribute contains the contact information of the mail-enabled public folder.

RESOLUTION

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to create a public folder, visit the following Microsoft website:
General information about how to create a public folder
For more information about how to mail-enable a public folder, visit the following Microsoft website:
General information about how to mail-enable a public folder
For more information about public folder permissions, visit the following Microsoft website:
General information about public folder permissions
For more information about the Microsoft Exchange Address Book service, visit the following Microsoft website:
General information about the Microsoft Exchange Address Book service
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
812349 OL: Folder Contacts List Contains No Entries When You View the Properties of a Mail-Enabled Public Folder

Properties

Article ID: 2571342 - Last Review: May 29, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbsurveynew kbexpertiseinter KB2571342

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