Article ID: 2571537 - View products that this article applies to.
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Symptoms

The Registrar service crashes on a Microsoft Lync Server 2010 front-end server after you migrate users from Microsoft Office Communications Server 2007 to Lync Server 2010. Additionally, the following event is logged in the Application log:

Log Name: Application
Source: Application Error
Date: Date
Event ID:1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Computer Name

Description:
Faulting application RTCSrv.exe, version 4.0.7577.0, time stamp 0x4cc19fdb, faulting module WRTCES.dll, version 4.0.7577.139, time stamp 0x4d9ed96b, exception code 0xc0000005, fault offset 0x00000000004b930d, process id 0x1998, application start time 0x01cc058e9e8520ee.

Cause

This issue occurs because certain user contact entries are incorrect on other users' contacts list. For example, the "user1@" contact entry does not have a domain name. After the migration process, the Registrar service cannot receive information from the corrupted entry when the user logs in. Therefore, the Registrar service crashes.

Resolution

To resolve this issue, install the following cumulative update:
2571546 Description of the cumulative update for Lync Server 2010: July 2011

Workaround

To work around this issue, use the Dbimpexp.exe tool to verify that all the contact entries are correct before you perform the migration.

Properties

Article ID: 2571537 - Last Review: June 21, 2014 - Revision: 4.0
Applies to
  • Microsoft Lync Server 2010 Standard Edition
  • Microsoft Lync Server 2010 Enterprise Edition
Keywords: 
kbqfe kbfix kbexpertiseadvanced kbsurveynew kbhotfixrollup KB2571537

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