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Synchronization of an organizational forms library fails when you use Outlook in Cache mode in an Exchange Server 2010 environment
Article ID: 2572029 - View products that this article applies to.
Consider the following scenario:
Note This issue affects all users in the organization, including users who do not use organizational forms.
Time Synchronizer Version Version Number
Time Synchronizing Mailbox Mailbox
Time Synchronizing Hierarchy
Time Synchronizing Forms
Time Downloading from server Server
Time Error synchronizing folder
Time The client operation failed.
Time Microsoft Exchange Information Store
Time For more information on this failure, click the URL below:
The issue occurs because the Outlook client requests more properties than the database actually contains for the folder. When the RPCClientAccess service requests data from the store, the service finds that certain properties are missing, throws an exception, and then stops synchronizing the folder.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2685289 / )Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2
For more information about how to create an organizational forms library, go to the following Microsoft website:
How to create an organizational forms library