Select the product you need help with

Synchronization of an organizational forms library fails when you use Outlook in Cache mode in an Exchange Server 2010 environment

Article ID: 2572029 - View products that this article applies to.

SYMPTOMS

Consider the following scenario:

An administrator creates a public folder for an organizational forms library in a Microsoft Exchange Server 2010 environment.
A user publishes a form to the organizational forms library.
A user tries to sync their Microsoft Outlook Cached Mode profile with the Exchange server.

In this scenario, synchronization partially fails. Additionally, an event that resembles the following is logged in the Sync Issues folder:

Time Synchronizer Version Version Number
Time Synchronizing Mailbox Mailbox
Time Synchronizing Hierarchy
Time Synchronizing Forms
Time Downloading from server Server
Time Error synchronizing folder
Time [80004005-501-4B9-560]
Time The client operation failed.
Time Microsoft Exchange Information Store
Time For more information on this failure, click the URL below:
TimeURL
Time Done

Note This issue affects all users in the organization, including users who do not use organizational forms.

Back to the top | Give Feedback

CAUSE

The issue occurs because the Outlook client requests more properties than the database actually contains for the folder. When the RPCClientAccess service requests data from the store, the service finds that certain properties are missing, throws an exception, and then stops synchronizing the folder.

Back to the top | Give Feedback