Article ID: 2577948 - View products that this article applies to.
Consider the following scenario:
However, the expected message should be the following message:
Note: Answering the call will accept audio only
Note: Answering the call will accept audio and video on your computer
This issue occurs because the telephone does not correctly verify that Lync 2010 Phone Edition is paired with Lync 2010. Lync 2010 Phone Edition displays the notification messages depending on whether Lync 2010 Phone Edition is paired with Lync 2010.
To resolve this issue, install the following cumulative update:
For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
(http://support.microsoft.com/kb/2577594/ )Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000: July 2011
For Aastra 6721ip and Aastra 6725ip telephones:
(http://support.microsoft.com/kb/2577595/ )Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: July 2011
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