FIX: Threat Management Gateway 2010 may crash with Stop error "DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)"

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Article ID: 2578466 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have multiple servers that are running Microsoft Forefront Threat Management Gateway (TMG) 2010 and that have Microsoft Forefront Threat Management Gateway 2010 Service Pack 1 (SP1) Update 1 installed.
  • You configure an array with two or more TMG 2010 servers that have two nodes each and that have network load balancing configured for both front-end (workgroup) and back-end (domain member) scenarios.
In this scenario, the back-end TMG servers may crash, and you receive the following Stop error message:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high.  This is usually caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:
Arg1: 0000000000000078, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880030f1941, address which referenced memory

RESOLUTION

To resolve this problem, install the service pack that is described in the following Microsoft Knowledge Base article:
2555840 Description of Service Pack 2 for Microsoft Forefront Threat Management Gateway 2010

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

REFERENCES

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Properties

Article ID: 2578466 - Last Review: October 31, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Forefront Threat Management Gateway 2010 Enterprise
  • Microsoft Forefront Threat Management Gateway 2010 Service Pack 1
  • Microsoft Forefront Threat Management Gateway 2010 Standard
Keywords: 
kbfix kbbug kbexpertiseinter kbsurveynew KB2578466

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