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Certain users cannot send email messages to a mail-enabled public folder in an Exchange Server 2010 environment
Article ID: 2578631 - View products that this article applies to.
In a Microsoft Exchange Server 2010 environment, users cannot send email messages to a mail-enabled public folder. Additionally, the users receive non-delivery reports (NDRs) that contain a 5.2.0 status code. The NDRs resemble the following:
This issue occurs if the following conditions are true:
Delivery has failed to these recipients or groups:
<Display Name of Public Folder> <SMTP Address of Public Folder>
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your helpdesk.
Diagnostic Information for administrators:
Generating Server: <FQDN of the Client Access Server running STOREDRV>
<SMTP-Address of mail-enabled Public Folder>#554 5.2.0 STOREDRV.Deliver.Exception:AccessDeniedException.MapiExceptionNotAuthorized; Failed to process message due to a permanent exception with message Cannot complete delivery-time processing.
This issue occurs because new domain local security groups are defined in Windows Server 2008 and in Windows Server 2008 R2. In a multiple-domain environment, these groups share the same well-known security identifier (SID). However, these groups are not included in the well-known SIDs list that is maintained by Exchange Server 2010 that is excluded from the check for ambiguity. Therefore, members of these groups that send email messages to a mail-enabled public folder are considered as ambiguous alias.
To resolve this issue, install the following update rollup:
(http://support.microsoft.com/kb/2608646/ )Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1
To work around this issue, remove the users from these security groups.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
873393For more information about well-known SIDs in Windows, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/873393/ )A user receives an NDR that contains a 5.2.1 status code when the user tries to send an e-mail message to a public folder in Exchange Server 2003
243330For more information about how to mail-enable a public folder, visit the following Microsoft website:
(http://support.microsoft.com/kb/243330/ )Well-known security identifiers in Windows operating systems
General information about how to mail-enable a public folderFor more information about well-known security identifiers and accounts, visit the following Microsoft website:
General information about well-known security identifiers and accounts
Article ID: 2578631 - Last Review: October 28, 2011 - Revision: 1.0