"Active Directory Users and Computers" MMC snap-in crashes when you try to delete an RODC in Windows 7 or in Windows Server 2008 R2

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Article ID: 2589154 - View products that this article applies to.
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Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 or Windows Server 2008 R2.
  • You use the Active Directory Users and Computers Microsoft Management Console (MMC) snap-in to connect to a domain controller.
  • You try to delete a read-only domain controller (RODC) in the Active Directory Users and Computers MMC snap-in.
  • There are many cached passwords on the RODC.
In this scenario, you receive the following error message:
The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements.

Additionally, the Active Directory Users and Computers MMC snap-in crashes. Therefore, you cannot delete the RODC in the Active Directory Users and Computers MMC snap-in.

Cause

This issue occurs because the Active Directory Users and Computers MMC snap-in does not correctly handle situations that require it to delete an RODC that has many cached passwords.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
Additionally, the Remote Server Administration Tools (RSAT) feature must be installed on the Windows 7-based computer.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.1.760 0 . 21xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1 . 21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dsadmin.dll6.1.7600.21030860,67217-Aug-201104:24x86
Dssite.mscNot applicable144,64610-Jun-200921:21Not applicable
Dsadmin.dll6.1.7601.21792860,67217-Aug-201105:56x86
Dssite.mscNot applicable144,64605-Nov-201001:55Not applicable
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Dsadmin.dll6.1.7600.210301,243,64817-Aug-201105:44x64
Dssite.mscNot applicable144,64610-Jun-200920:38Not applicable
Dsadmin.dll6.1.7601.217921,243,64817-Aug-201106:11x64
Dssite.mscNot applicable144,64605-Nov-201001:55Not applicable
Dsadmin.dll6.1.7600.21030860,67217-Aug-201104:24x86
Dssite.mscNot applicable144,64610-Jun-200921:21Not applicable
Dsadmin.dll6.1.7601.21792860,67217-Aug-201105:56x86
Dssite.mscNot applicable144,64605-Nov-201001:55Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot applicable
File size2,395
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameX86_6ae42ec9efd9c688e0aab779f49a0835_31bf3856ad364e35_6.1.7600.21030_none_df66cc7abd3a0b47.manifest
File versionNot applicable
File size739
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameX86_d1c05ac0a07e60f75e274d3ae721c112_31bf3856ad364e35_6.1.7601.21792_none_51f22aa4de3c9bf5.manifest
File versionNot applicable
File size739
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameX86_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7600.21030_none_9fcd6b11e390808e.manifest
File versionNot applicable
File size14,354
Date (UTC)17-Aug-2011
Time (UTC)04:58
PlatformNot applicable
File nameX86_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7601.21792_none_a1751101e0e5938c.manifest
File versionNot applicable
File size14,354
Date (UTC)17-Aug-2011
Time (UTC)06:33
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_46a50c6cf7a4595db772d838cc9de9c0_31bf3856ad364e35_6.1.7601.21792_none_130a5428369e895f.manifest
File versionNot applicable
File size743
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameAmd64_60e574c2f29eea287afb4704b6bde41d_31bf3856ad364e35_6.1.7600.21030_none_31125c079219dbb2.manifest
File versionNot applicable
File size743
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameAmd64_6ae42ec9efd9c688e0aab779f49a0835_31bf3856ad364e35_6.1.7600.21030_none_3b8567fe75977c7d.manifest
File versionNot applicable
File size741
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameAmd64_d1c05ac0a07e60f75e274d3ae721c112_31bf3856ad364e35_6.1.7601.21792_none_ae10c628969a0d2b.manifest
File versionNot applicable
File size741
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameAmd64_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7600.21030_none_fbec06959bedf1c4.manifest
File versionNot applicable
File size14,358
Date (UTC)17-Aug-2011
Time (UTC)06:27
PlatformNot applicable
File nameAmd64_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7601.21792_none_fd93ac85994304c2.manifest
File versionNot applicable
File size14,358
Date (UTC)17-Aug-2011
Time (UTC)07:23
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size4,576
Date (UTC)17-Aug-2011
Time (UTC)22:01
PlatformNot applicable
File nameX86_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7600.21030_none_9fcd6b11e390808e.manifest
File versionNot applicable
File size14,354
Date (UTC)17-Aug-2011
Time (UTC)04:58
PlatformNot applicable
File nameX86_microsoft-windows-d..mc-sitesandservices_31bf3856ad364e35_6.1.7601.21792_none_a1751101e0e5938c.manifest
File versionNot applicable
File size14,354
Date (UTC)17-Aug-2011
Time (UTC)06:33
PlatformNot applicable

Properties

Article ID: 2589154 - Last Review: December 27, 2012 - Revision: 2.0
Applies to
  • Windows 7 Professional
  • Windows 7 Enterprise
  • Windows 7 Ultimate
  • Windows Server 2008 R2 Standard
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbsurveynew kbexpertiseinter KB2589154

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