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Article ID: 2596574 - View products that this article applies to.
Consider the following scenario:
To resolve this issue, apply the following update:
(http://support.microsoft.com/kb/2596552 / )Description of the Office 2010 hotfix package (Gfx-x-none.msp): October 25, 2011
Registry key informationImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
After you install the hotfix package, to have us enable the hotfix for you, go to the "Fix it for me" section. If you prefer to enable the hotfix yourself, go to the "Let me fix it myself" section.
Fix it for me
To enable the hotfix automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
Fix this problem
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Then, go to the "Did this fix the problem?" section.
Let me fix it myselfAfter you install the hotfix package, follow these steps to enable the hotfix:
Did this fix the problem?
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Article ID: 2596574 - Last Review: April 1, 2012 - Revision: 5.0