You cannot move a mailbox from a remote legacy Exchange forest to an Exchange Server 2010 forest

Article ID: 2598985 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You run the New-MoveRequest cmdlet to move a mailbox from a remote legacy Exchange forest to an Exchange Server 2010 forest.
  • The remote source forest is named as a child domain of the target forest. For example, the remote source forest name is child.domain.com and the target forest name is domain.com.
In this scenario, the operation fails and you receive the following error message:
Service 'net.tcp://servername.domain.com/Microsoft.Exchange.MailboxReplicationService' encountered an exception. Error: Cannot find a recipient that has mailbox GUID Mailbox GUID
+ CategoryInfo : NotSpecified: (0:Int32) [New-MoveRequest], MailboxReplicationPermanentException
+ FullyQualifiedErrorId : ID,Microsoft.Exchange.Management.RecipientTasks.NewMoveRequest

CAUSE

This issue occurs because the Active Directory driver looks for the mailbox in an incorrect forest when the Mailbox Replication service creates Active Directory queries during the cross-forest mailbox move. The Active Directory driver validation fails that causes the move operation failure.

RESOLUTION

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the New-MoveRequest cmdlet, visit the following Microsoft website:
General information about the New-MoveRequest cmdlet
For more information about remote mailbox moves, visit the following Microsoft website:
General information about remote mailbox moves
For more information about the move requests, visit the following Microsoft website:
General information about the move requests
For more information about the Active Directory driver, visit the following Microsoft website:
General information about the Active Directory driver

Properties

Article ID: 2598985 - Last Review: February 13, 2012 - Revision: 1.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 2, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbsurveynew kbfix kbqfe kbexpertiseinter KB2598985

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