EMC takes a long time to return results when you manage full access permissions in an Exchange Server 2010 organization that has many users

Article ID: 2600943 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • A Microsoft Exchange Server 2010 organization has many users.
  • You use the Exchange Management Console (EMC) to run the Manage Full Access Permission wizard.
  • You click Add in the wizard to manage full access permissions for a mailbox.
In this scenario, the list of all the users in the organization appears after a long delay.

For example, a multiple-hour delay occurs in an organization that has more than 100,000 users.

Additionally, EMC stops responding while you wait for the list to appear. If you search for a user after the list appears, EMC also stops responding for more than 10 minutes until the result is returned.
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CAUSE

This issue occurs because EMC does not use a correct filter or limitation when it creates the Get-SecurityPrincipal cmdlet. Therefore, Active Directory Domain Services (AD DS) sends a list that has all the users in the organization through network..

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RESOLUTION

Cumulative update information

To resolve this issue, install the following update rollup:

2645995
(http://support.microsoft.com/kb/2645995/ )
Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

Hotfix information


To resolve this problem immediately, contact Microsoft Customer Support Services to obtain the fix.
For a complete list of Microsoft Customer Support Services telephone numbers and information about support costs, visit the following Microsoft website:
Microsoft Support: Contact Us
(http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS)
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
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STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
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MORE INFORMATION

For more information about the Get-SecurityPrincipal cmdlet, visit the following Microsoft website:
General information about the Get-SecurityPrincipal cmdlet
(http://technet.microsoft.com/en-us/library/dd298162.aspx)

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Properties

Article ID: 2600943 - Last Review: February 14, 2012 - Revision: 2.0
APPLIES TO
  • Microsoft Exchange Server 2010 Service Pack 1, when used with:
    • Microsoft Exchange Server 2010 Enterprise
    • Microsoft Exchange Server 2010 Standard
Keywords: 
kbqfe kbfix kbexpertiseinter kbsurveynew KB2600943
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