Outlook 2007 / 2010 status is always offline and can't receive or send mail normally (Easy Fix Articles)

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Article ID: 2601637 - View products that this article applies to.
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Scenario Description

When I am using Outlook 2007 / 2010, how come Outlook shows "Work Offline" in the lower right corner and I can't send or receive e-mail normally, even when the network connection is working normally? How can I resolve this issue?


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Outlook Working offline



Simple solutions 123

For Outlook 2010
,
please click the "Send / Receive" button first.


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Outlook Send Receive button


And then click on "Work Offline".


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Work Offline button



"Work Offline" will no longer appear in the lower right corner of Outlook 2010. You can now send and receive your e-mail normally as well.


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Outlook Status bar



For Outlook 2007

, please click the "Offline" button in the lower right corner, and then just click "Work Offline".


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Work Offline button from Outlook Status bar



Please let us know

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Article ID: 2601637 - Last Review: June 4, 2014 - Revision: 7.2
Applies to
  • Microsoft Office Outlook 2007
  • Microsoft Outlook 2010
Keywords: 
kbprb kbtshoot kbexpertisebeginner kbstepbystep kbgraphxlink KB2601637

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