The language of a Lync 2010 client resets to English

Article ID: 2607289 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • User A logs on a computer as the local administrator.
  • User A installs the Microsoft Lync 2010 client and the Lync 2010 Multilingual User Interface Pack (MUI) by using one of the following two methods:
    • User A extracts the Windows Installer (.msi) file from the executable (.exe) installation file, and then install the .msi file by using the Msiexec.exe tool.
    • User A runs the.exe installation file.
  • User A configures the Lync 2010 client to start automatically when the computer starts, and then User A logs off.
  • User B is not the local administrator of the computer. The user logs on the computer and then the Lync 2010 client starts automatically.
  • User B changes the Lync 2010 client language in the General tab and then exits.
  • User B restarts the Lync 2010 client from the Start menu.
In this scenario, the Lync 2010 client language resets to English.

CAUSE

This issue occurs because the Lync 2010 client starts repair mode after a different user sign in to the client. The repair mode resets the Lync 2010 client language to English.

RESOLUTION

To resolve this issue, install the following cumulative update:
2514982 Description of the cumulative update for Lync 2010: November 2011


MORE INFORMATION

For more information about the command-line options of the msiexec tool, visit the following Microsoft website:
General information about the command-line options of the msiexec tool
For more information about the Lync 2010 setup, visit the following Microsoft website:
General information about the Lync 2010 setup
For more information about the IT-Managed installation of Lync 2010, visit the following Microsoft website:
General information about the IT-Managed installation of Lync 2010
For more information about Lync 2010 MUI, visit the following Microsoft website:
General information about the 64-bit version of Lync 2010 MUI
General information about the 32-bit version of Lync 2010 MUI


Properties

Article ID: 2607289 - Last Review: November 19, 2011 - Revision: 1.0
APPLIES TO
  • Microsoft Lync 2010
Keywords: 
kbqfe kbfix kbhotfixrollup kbexpertisebeginner kbsurveynew KB2607289

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